Knowledge Base
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Getting started
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Welcome to Glofox
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Initial Setup
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App
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Staff & Business Settings
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Staff
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How do I restore deleted staff members?
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How Do I Add an Admin User to my Account?
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What Are The Different Staff User Roles?
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How do I set up a staff member to take bookings?
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Can Different Staff Users Have Different Access Levels in the Dashboard?
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How do I change a staff member's password?
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How Do I Create A Staff Member?
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Can Different Staff Users Log In At The Same Time?
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How Do I Delete A Staff Member?
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How Do I Reset My Admin Password?
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What Are The Different Staff Roles?
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How do I restore deleted staff members?
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Business Settings
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What if I want to book someone into the class, but the class is already full?
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Does Glofox integrate with Google calendar?
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Can I be Notified when a Member Signs Up?
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Already using Stripe and moving to Glofox?
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Why is my payment unable to be processed?
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How do I set my studio address?
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How Customisable Is Glofox? Can I Rename Certain Features?
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If I’ve More Than 1 Location, Do I Have To Pay Extra?
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How Do I Work The Calendar Filters?
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How Do I Change The Date Format Of My Dashboard?
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How Do I Set Terms & Conditions?
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How Do I Check That My Settings Are Correct?
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How Do I Reset My Dashboard Password?
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What Can I Do From The Calendar View?
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How do I set the opening times of my Business?
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How Do I Work The Calendar Filters?
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What if I want to book someone into the class, but the class is already full?
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Classes, Courses & Appointments
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Classes
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Can clients book in for a class on the check-in Kiosk?
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What happens to bookings if I delete a Class?
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Close Booking Window before a Class
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How can I create a free class?
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How Does Book A Buddy Work?
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How to get the most from the Event Attendance View
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How do I add an image to a class?
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How do I allow clients to cancel late?
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How to change the trainer for a specific time slot.
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How do I download my class booking / attendance list?
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How Do I Set a Time Slot from a Class Schedule to Private?
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How Do I Add a Single Class to my Schedule?
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How Do I Set my Class to Start at a Future Date?
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How Do I Edit A Class?
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How Do I Delete A Class?
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How Do I Cancel An Individual Class?
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How Do I Send A Group Message to a Class?
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How Do I Create A Class?
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How Do I Book A Member In For A Class?
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How Do I List A Class In My Dashboard, But Not In My Member App?
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How Do I Set Booking Windows & Cancellation Rules?
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How Do I Substitute A Teacher Or Trainer For A Class?
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How Do I Limit The Number Of Bookings Per Day/Week/Month?
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How do I set up a Waiting List?
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How Do I Setup Email Notifications For Class Bookings?
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How Do I Print a Calendar View of Classes?
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Can clients book in for a class on the check-in Kiosk?
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Courses
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Appointments
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How Do I Cancel An Individual PT Slot
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How do I book a Member into the Facility?
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How to Lock a PT Slot?/ What does it do?
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Can I vary the lengths of appointments?
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How Do I Set Appointment Booking Windows and Cancellation Rules?
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How Do I Edit the Duration of an Appointment?
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How Do I Book a Member in for a Private Session?
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How Do I Build my Appointment Schedule & Add Members to Time Slots as I go?
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How Do I Create An Appointment Schedule?
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How Do I Create An Appointment Credit Pack?
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How Do I Book a Member in for an Appointment from the Dashboard?
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How do I create a facility?
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How Do I Create An Appointment Schedule?
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How Do I Cancel An Individual PT Slot
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Members, Memberships & Reporting
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Family Accounts
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Lead Management
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Members
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What is Global Search?
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How do I capture leads?
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What does Phone and Email should be filled and unique Mean?
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What happens when a member cancels a booking?
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How do I reset strikes for individual members?
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How can members check how many credits they have left?
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What does PAYG mean?
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How do I restore a deleted member?
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What do I do when a member has duplicate accounts?
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How Do I Set Up Notes on a Member's Account?
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How Do I Download a List of All Members?
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How Do I Manually Check a Member into the Gym?
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How Does the Strike System Work?
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How Do I Export / Print a List of a Member's Transactions?
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How Do I Set Up Email Notifications for Expiring Memberships?
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How Do I Delete A Member?
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How Do I Reset A Member’s Password?
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How Do I Add Notes To A Member’s Profile?
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How Do I Create A Member?
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How Do I Send A Group Message to Members?
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How Do I Replace A Member’s Credit/Debit Card?
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How Do I Check A Member In Manually?
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What is Global Search?
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Memberships
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What is the 'View Payouts' Option?
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How do I set up a family Membership?
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How will I know when a membership will Expire?
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How do I add a Joining Fee?
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How can I share a link to a Private Membership?
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How do I change the Membership start date?
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How do I set a membership to renew on the end date?
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How do I Pause a Recurring Membership?
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What Is The Difference Between A Single Month Membership With 10 Credits, and a credit pack with 10 credits?
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Product Update - Credits and Notifications
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How Do I Edit A Member’s Service Credits?
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How Do I Add a Single Credit to a Member Profile?
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Do I need to create a 'Drop In' membership type?
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How Do I Update the Expiry Date of Credits?
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What's the Difference Between a Membership and a Service Credit Pack?
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How Do I Set Up A Complimentary Membership?
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How Do I Set a Membership to Charge on the 1st of Every Month?
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How Do I Set A Member’s Membership To Start At A Future Date?
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Can Members Select their Membership Start Date in the App?
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How Do I Set Up a Membership with Access Only to Particular Classes?
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Do I Include Sales Tax in the Price of Memberships?
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How Do I Set Up a Payment Option for a Membership?
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How Do I Set Up Different Payment Options for the Same Membership?
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How Do I Create A Membership?
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How Do I Edit A Member’s Membership?
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How Do I Set A Member’s Subscription To Start At A Future Date?
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How Do I Cancel A Member’s Membership?
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How Do I Create A Service Credit Pack?
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How Do I Create An Appointments Credit Pack?
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How Do I Limit The Services Per Membership Or Credit Pack?
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What is the 'View Payouts' Option?
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Reporting
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How do I get the most out of my Glofox Homepage?
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How can I analyze Class Performance?
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How can I compare Trainer's performance?
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How Do I Create an Attendance Report by Member?
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How Do I Access the Transaction List?
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How Do I Run a Report of Expired Members?
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How Do I Export a Report to .CSV or Excel Format?
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How do I get the most out of my Glofox Homepage?
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App & Web Portal
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Member App
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How can I customize my standalone app logo?
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How do I download the app? (iPhone and Android)
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My app is now live on my own Developer account, how should I communicate the change to my members?
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Member App Event Images
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Customizing your Member App
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[FAQs] - Updating to the new and improved Glofox App
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[FAQs] - Moving from your own app to the Glofox App
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How do I create an Apple Developer Account?
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How to cancel a booking on the App?
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How do I log in to the App?
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How do I 'Book a Buddy' Through the App?
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Do Glofox Apps Work on Windows Phone?
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How Do I Turn Class Times Off Military / 24 hour?
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How Do I Setup Access Restrictions for my App?
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How Does Facility Check In via Barcode Work?
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What Versions Of Android And IOS Is My App Compatible With?
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How Do I Change a Member's Barcode Information?
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How do Members Check if they're on the Latest Version of the App?
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How Do I Add a Waiver to the App?
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How do I clear my app's cache?
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How do I check my app version?
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What is the 'pay later at the facility' option?
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How do I allow / turn off payments from the app?
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How can I customize my standalone app logo?
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Admin App
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Website Portal
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Technical documentation on embedding Lead Capture
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How can my member cancel a class on the Web Portal
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How do I link to individual sections of the Website Integration
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How to integrate Glofox with your Facebook
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How do I add Glofox to my Website?
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Can I Embed The Glofox Web Integration Into Any Website?
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Can Members Book And Pay Through My Website?
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Technical documentation on embedding Lead Capture
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Notifications & News
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What Email Notifications Are Sent Through The Dashboard?
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How Do I Send a Push Notification to an Individual Member?
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How Do my Members Turn On App Notifications?
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How Do I Send a Push Notification to Members Who Haven't Booked in a While?
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How Do I Send a Push Notification to Expired Members?
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How Do I Send A Push Notification?
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How Do I Add News To My Member App?
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How Do I View All Sent Push Notifications?
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Can Push Notifications Be Sent To iPads?
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How Do I Send A Group Message?
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What Email Notifications Are Sent Through The Dashboard?
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Integrations & Hardware
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Booking Integrations
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Access Control
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How can a member create a profile on the Kiosk?
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How to configure your Honeywell Barcode Scanner.
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How can I find the Kiosk App?
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Class Check In via App Barcode
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Where is the Access Control Page in the Dashboard?
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How Do I Set Up Access Control With Gantner?
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How Do I Set Up Access Control with a Door?
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How Do I Integrate Glofox with a Turnstile Gate?
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Do you have Access Control or a Barcode Check In System?
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Does Glofox Integrate with NFC Entry Systems?
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What Is The Most Cost Effective Check In Solution?
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How can a member create a profile on the Kiosk?
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Access Monitoring
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Email Marketing
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How do I integrate the Facebook Pixel with my website integration?
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What can I track with the Glofox <> Facebook Pixel integration?
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What information gets updated with the Glofox <> Infusionsoft integration?
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How do I integrate with InfusionSoft?
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Why are my members not being imported to MailChimp?
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How Do I Sync All Members to Mailchimp?
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Does Glofox Integrate With Mailchimp?
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How Do I Integrate With MailChimp?
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Do I Have To Pay For Mailchimp Or Is It Included In My Glofox Subscription?
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How Do I Create Email Automations?
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How do I integrate the Facebook Pixel with my website integration?
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Payments & Reports
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Payment Processing
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How to connect to SecurionPay
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How do your customers pay with GoCardless
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How to connect to GoCardless
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How to connect to MasterCard Payment Gateway Service
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How to connect to Braintree
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Payment Settings
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What are Payouts?
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How Do I Purchase Something from the Store
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What Happens If a Recurring Payment Fails?
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How Do I Add a Custom Charge to a Member?
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How Do I Turn On 'Payment Received' Notifications From Stripe?
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How Do I Connect With Glofox Payments?
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Are My Payment Details Safe And Secure?
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How Do I Refund A Member?
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When & Why Should I Use Recurring Payments?
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How Do I Refund A Membership Payment?
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How Do I Setup A Recurring Payment?
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How Do I Remove a Member's Payment Details?
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What are the Breakdown of Fees for Payments & Refunds?
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How Do I Pause A Member’s Subscription?
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How Do I Cancel A Member's Subscription?
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How Do I Replace A Member’s Credit/Debit Card?
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How do I give a member a partial refund?
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How Long Do Refunds Take to Reach My Member?
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How to connect to SecurionPay
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Cash Payments
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Troubleshooting
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Troubleshooting: Dashboard
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Why can't my trainer see all the classes?
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Why can't I see further ahead on my calendar?
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How Do I Reset My Dashboard Password?
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I've Checked All Events in the Calendar But Nothing is Showing Up. Why?
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Why is My Calendar Not Loading?
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Why is my Class Not Appearing in my Calendar?
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Why Are Next Month's Classes Not Showing in my Calendar?
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Why Am I Having Trouble Resetting My Password?
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Why can't my trainer see all the classes?
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Troubleshooting: Members & Memberships
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Why doesn't my member have a phone number on their profile?
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Why Can't my Member Login?
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Why Can’t My Member Book In?
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'Your Membership is Not Allowed' - Why does this error happen?
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Why Can’t a Member Use their Credits to Book In for a Class?
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Why Does a Member Not Have a Barcode Assigned to them?
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'Your Membership is Not Allowed' - Why does this error happen?
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I Deleted a Member, But They Were Still Charged Their Next Membership Fee, Why?
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Why does the Push Notification Filter 'Everyone' number not match my 'Total Members' number?
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Why are Barcodes Not Showing In the App?
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Why are Members being Charged to Book into my Class?
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Why Are New Images Not Showing?
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Why Is My Member Not Receiving Push Notifications?
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Why doesn't my member have a phone number on their profile?
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Troubleshooting: Classes
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Troubleshooting: Member App
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Privacy (New)
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Multiple Location
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Multiple Location
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Store (New)