Knowledge Base
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Getting started
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Welcome to Glofox
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Initial Setup
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Staff & Business Settings
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Staff
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How do I restore deleted staff members?
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How Do I Add an Admin User to my Account?
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How do I set up a staff member to take bookings?
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Can Different Staff Users Have Different Access Levels in the Dashboard?
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How do I change a staff member's password?
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How Do I Create A Staff Member?
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Can Different Staff Users Log In At The Same Time?
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How Do I Delete A Staff Member?
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How Do I Reset My Admin Password?
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What Are The Different Staff Roles?
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How do I restore deleted staff members?
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Business Settings
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What if I want to book someone into the class, but the class is already full?
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Does Glofox integrate with Google calendar?
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How to configure settings and features in your second location
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Can I be Notified when a Member Signs Up?
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Already using Stripe and moving to Glofox?
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How do I set my studio address?
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How Customisable Is Glofox? Can I Rename Certain Features?
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If I’ve More Than 1 Location, Do I Have To Pay Extra?
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How Do I Work The Calendar Filters?
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How Do I Change The Date Format Of My Dashboard?
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How Do I Set Terms & Conditions?
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How Do I Check That My Settings Are Correct?
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How Do I Reset My Dashboard Password?
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What Can I Do From The Calendar View?
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How do I set the opening times of my Business?
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How Do I Work The Calendar Filters?
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What if I want to book someone into the class, but the class is already full?
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Classes, Courses & Appointments
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Classes
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Can clients book in for a class on the check-in Kiosk?
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What happens to bookings if I delete a Class?
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Close Booking Window before a Class
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How can I create a free class?
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How Does Book A Buddy Work?
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How to get the most from the Event Attendance View
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How do I add an image to a class?
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How do I allow clients to cancel late?
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How to change the trainer for a specific time slot.
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How do I download my class booking / attendance list?
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How Do I Set a Time Slot from a Class Schedule to Private?
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How Do I Add a Single Class to my Schedule?
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How Do I Set my Class to Start at a Future Date?
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How Do I Edit A Class?
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How Do I Delete A Class?
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How Do I Cancel An Individual Class?
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How Do I Send A Group Message to a Class?
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How Do I Create A Class?
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How Do I Book A Member In For A Class?
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How Do I List A Class In My Dashboard, But Not In My Member App?
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How Do I Set Booking Windows & Cancellation Rules?
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How Do I Substitute A Teacher Or Trainer For A Class?
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How Do I Limit The Number Of Bookings Per Day/Week/Month?
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How do I set up a Waiting List?
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How Do I Setup Email Notifications For Class Bookings?
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How Do I Print a Calendar View of Classes?
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Can clients book in for a class on the check-in Kiosk?
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Courses
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Appointments
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How Do I Cancel An Individual PT Slot
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How do I book a Member into the Facility?
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How to Lock a PT Slot?/ What does it do?
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Can I vary the lengths of appointments?
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How Do I Set Appointment Booking Windows and Cancellation Rules?
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How Do I Edit the Duration of an Appointment?
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How Do I Book a Member in for a Private Session?
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How Do I Build my Appointment Schedule & Add Members to Time Slots as I go?
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How Do I Create An Appointment Schedule?
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How Do I Create An Appointment Credit Pack?
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How Do I Book a Member in for an Appointment from the Dashboard?
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How do I create a facility?
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How Do I Create An Appointment Schedule?
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How Do I Cancel An Individual PT Slot
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Clients, Memberships & Reporting
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Family Accounts
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Lead Management
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Members
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What is Global Search?
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How can I target client's based on their activity?
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How do I capture Leads?
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What does email already in use mean?
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What happens when a member cancels a booking?
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How do I reset strikes for individual members?
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How can members check how many credits they have left?
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What does PAYG mean?
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How do I restore a deleted member?
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What do I do when a member has duplicate accounts?
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How do I set up Notes on a member's account?
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How do I download a list of all Clients/Members?
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How do I manually check a member into the gym?
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How does the Strike system work?
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How do I set up email notifications for expiring memberships?
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How do I delete a client/member or lead?
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How do I reset a client/member or lead's password?
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How do I add notes to a client/member’s profile?
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How do I create a client/member?
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How do I replace a member’s credit/debit card?
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How do I check a member in manually?
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What is Global Search?
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Memberships
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If the Member holds an active membership with no end date, how can they purchase a Consecutive membership?
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Consecutive memberships FAQ's
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How do I add a Consecutive membership to a Client with an active membership?
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How can I sell a membership to a member before their current membership finishes?
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What is the 'View Payouts' option?
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How will I know when a membership will expire?
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How do I add a joining fee?
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How can I share a link to a private membership?
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How do I change the Membership start date?
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How do I set a membership to renew on the end date?
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How do I Pause a membership?
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What is the difference between a single month membership with 10 credits, and a credit pack with 10 credits?
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How do I edit a member’s service credits?
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How do I add a credit to a Member profile outside of purchasing a credit pack?
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Do I need to create a 'PAYG (Pay as you go)' membership type?
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How do I update the expiry date of credits?
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What's the difference between a membership and a Service Credit Pack?
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How do I set up a complimentary membership?
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How do I set a recurring membership to charge on the 1st of every month?
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How do I set a member’s membership to start on a future date?
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Can Clients select their membership start date in the when purchasing a membership on the app or the web?
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How do I set up a membership to only have access/book particular classes only?
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Do I need to include Sales Tax in the price of memberships?
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What payment settings are there available to choose when creating a membership plan?
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How do I set up different payment options for the same membership?
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How do I create a new membership?
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How do I cancel a membership?
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How do I create a Service Credit Pack?
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How Do I Restrict A Membership To One Purchase Per Member?
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How Do I Create A Discounted Membership?
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If the Member holds an active membership with no end date, how can they purchase a Consecutive membership?
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Reporting
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How do I get the most out of my Glofox Home page?
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How can I analyze class performance?
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How can I compare Trainer's performance?
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What reports does Glofox allow me to export and where do I find them?
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How Do I Create an Attendance Report by Member?
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How Do I Access the Transaction List?
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How Do I Run a Report of Expired Members?
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How do I get the most out of my Glofox Home page?
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App & Web Portal
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Member App
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How can I customize my Standalone App logo?
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How do I download the app? (iPhone and Android)
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Customising app event images
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Customising your Member App
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How do I create an Apple Developer Account?
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How to cancel a booking on the app?
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How does a client/member download and login to the App?
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How do I 'Book a Buddy' Through the App?
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Do Glofox Apps Work on Windows Phone?
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How Do I Turn Class Times Off Military / 24 hour?
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How Do I Setup Access Restrictions for my App?
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How Does Facility Check In via Barcode Work?
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What Versions Of Android And IOS Is My App Compatible With?
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How Do I Change a Member's Barcode Information?
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How do Members Check if they're on the Latest Version of the App?
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How Do I Add a Waiver to the App?
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How do I clear my app's cache?
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How do I check my app version?
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What is the 'pay later at the facility' option?
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How do I allow / turn off payments from the app?
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How can I customize my Standalone App logo?
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Admin App
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Website Portal
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Technical documentation on embedding Lead Capture
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How can my member cancel a class on the Web Portal
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How do I link to individual sections of the Website Integration
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How to integrate Glofox with your Facebook
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How do I add Glofox to my Website?
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Can I Embed The Glofox Web Integration Into Any Website?
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Can Members Book And Pay Through My Website?
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Technical documentation on embedding Lead Capture
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Notifications & News
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What Email Notifications Are Sent Through The Dashboard?
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How Do I Send a Push Notification to an Individual Member?
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How Do my Members Turn On App Notifications?
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How Do I Send a Push Notification to Members Who Haven't Booked in a While?
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How Do I Send a Push Notification to Expired Members?
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How Do I Send A Push Notification?
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How Do I Add News To My Member App?
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How Do I View All Sent Push Notifications?
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Can Push Notifications Be Sent To iPads?
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How do I send a group message to clients/members?
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What Email Notifications Are Sent Through The Dashboard?
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Integrations & Hardware
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Access Control
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How can a member create a profile on the Kiosk?
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How to configure your Honeywell Barcode Scanner.
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How can I find the Kiosk App?
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Class Check In via App Barcode
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Where is the Access Control Page in the Dashboard?
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How Do I Set Up Access Control With Gantner?
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How Do I Set Up Access Control with a Door?
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How Do I Integrate Glofox with a Turnstile Gate?
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Do you have Access Control or a Barcode Check In System?
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Does Glofox Integrate with NFC Entry Systems?
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What Is The Most Cost Effective Check In Solution?
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How can a member create a profile on the Kiosk?
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Access Monitoring
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Email Marketing
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How do I integrate the Facebook Pixel with my website integration?
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What can I track with the Glofox <> Facebook Pixel integration?
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Why are my members not being imported to MailChimp?
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How Do I Sync All Members to Mailchimp?
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Does Glofox Integrate With Mailchimp?
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How Do I Integrate With MailChimp?
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Do I Have To Pay For Mailchimp Or Is It Included In My Glofox Subscription?
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How Do I Create Email Automations?
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How do I integrate the Facebook Pixel with my website integration?
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Payments & Reports
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Payment Processing
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How to connect to SecurionPay
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How do your customers pay with GoCardless
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How to connect to GoCardless
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How to connect to MasterCard Payment Gateway Service
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How to connect to Braintree
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Payment Settings
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What are Payouts?
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How Do I Purchase Something from the Store
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What Happens If a Recurring Payment Fails?
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How Do I Add a Custom Charge to a Member?
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How Do I Turn On 'Payment Received' Notifications From Stripe?
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How Do I Connect With Glofox Payments?
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Are My Payment Details Safe And Secure?
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How Do I Refund A Member?
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When & Why Should I Use Recurring Payments?
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How Do I Refund A Membership Payment?
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How Do I Setup A Recurring Payment?
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How Do I Remove a Member's Payment Details?
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What are the Breakdown of Fees for Payments & Refunds?
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How Do I Cancel A Member's Subscription?
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How Do I Replace A Member’s Credit/Debit Card?
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How do I give a member a partial refund?
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How Long Do Refunds Take to Reach My Member?
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How to connect to SecurionPay
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Cash Payments
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Troubleshooting
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Troubleshooting: Dashboard
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Why can't my trainer see all the classes?
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Why can't I see further ahead on my calendar?
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How Do I Reset My Dashboard Password?
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I've Checked All Events in the Calendar But Nothing is Showing Up. Why?
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Why is My Calendar Not Loading?
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Why is my Class Not Appearing in my Calendar?
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Why Are Next Month's Classes Not Showing in my Calendar?
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Why Am I Having Trouble Resetting My Password?
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Why can't my trainer see all the classes?
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Troubleshooting: Members & Memberships
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Why doesn't my member have a phone number on their profile?
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Why Can't my Member Login?
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Why Can’t My Member Book In?
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'Your Membership is Not Allowed' - Why does this error happen?
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Why Can’t a Member Use their Credits to Book In for a Class?
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Why Does a Member Not Have a Barcode Assigned to them?
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'Your Membership is Not Allowed' - Why does this error happen?
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I Deleted a Member, But They Were Still Charged Their Next Membership Fee, Why?
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Why does the Push Notification Filter 'Everyone' number not match my 'Total Members' number?
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Why are Barcodes Not Showing In the App?
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Why are Members being Charged to Book into my Class?
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Why Are New Images Not Showing?
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Why Is My Member Not Receiving Push Notifications?
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Why doesn't my member have a phone number on their profile?
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Troubleshooting: Classes
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Troubleshooting: Member App
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Privacy
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Store