Knowledge Base
Submit a Request
-
Getting started
-
Welcome to Glofox
-
Initial Setup
-
-
Staff & Business Settings
-
Staff
-
How do I restore deleted staff members?
-
How Do I Add an Admin User to my Account?
-
What Are The Different Staff User Roles?
-
How do I set up a staff member to take bookings?
-
Can Different Staff Users Have Different Access Levels in the Dashboard?
-
How do I change a staff member's password?
-
How Do I Create A Staff Member?
-
Can Different Staff Users Log In At The Same Time?
-
How Do I Delete A Staff Member?
-
How Do I Reset My Admin Password?
-
What Are The Different Staff Roles?
-
How do I restore deleted staff members?
-
Business Settings
-
What if I want to book someone into the class, but the class is already full?
-
Does Glofox integrate with Google calendar?
-
Can I be Notified when a Member Signs Up?
-
Already using Stripe and moving to Glofox?
-
Why is my payment unable to be processed?
-
How do I set my studio address?
-
How Customisable Is Glofox? Can I Rename Certain Features?
-
If I’ve More Than 1 Location, Do I Have To Pay Extra?
-
How Do I Work The Calendar Filters?
-
How Do I Change The Date Format Of My Dashboard?
-
How Do I Set Terms & Conditions?
-
How Do I Check That My Settings Are Correct?
-
How Do I Reset My Dashboard Password?
-
What Can I Do From The Calendar View?
-
How do I set the opening times of my Business?
-
How Do I Work The Calendar Filters?
-
What if I want to book someone into the class, but the class is already full?
-
-
Classes, Courses & Appointments
-
Classes
-
What happens to bookings if I delete a Class?
-
Close Booking Window before a Class
-
How can I create a free class?
-
How Does Book A Buddy Work?
-
How to get the most from the Event Attendance View
-
How do I add an image to a class?
-
How do I allow clients to cancel late?
-
How to change the trainer for a specific time slot.
-
How do I download my class booking / attendance list?
-
How Do I Set a Time Slot from a Class Schedule to Private?
-
How Do I Add a Single Class to my Schedule?
-
How Do I Set my Class to Start at a Future Date?
-
How Do I Edit A Class?
-
How Do I Delete A Class?
-
How Do I Cancel An Individual Class?
-
How Do I Send A Group Message to a Class?
-
How Do I Create A Class?
-
How Do I Book A Member In For A Class?
-
How Do I List A Class In My Dashboard, But Not In My Member App?
-
How Do I Set Booking Windows & Cancellation Rules?
-
How Do I Substitute A Teacher Or Trainer For A Class?
-
How Do I Limit The Number Of Bookings Per Day/Week/Month?
-
How do I set up a Waiting List?
-
How Do I Setup Email Notifications For Class Bookings?
-
How Do I Print a Calendar View of Classes?
-
What happens to bookings if I delete a Class?
-
Courses
-
Appointments
-
How Do I Cancel An Individual PT Slot
-
How do I book a Member into the Facility?
-
How to Lock a PT Slot?/ What does it do?
-
Can I vary the lengths of appointments?
-
How Do I Set Appointment Booking Windows and Cancellation Rules?
-
How Do I Edit the Duration of an Appointment?
-
How Do I Book a Member in for a Private Session?
-
How Do I Build my Appointment Schedule & Add Members to Time Slots as I go?
-
How Do I Create An Appointment Schedule?
-
How Do I Create An Appointment Credit Pack?
-
How Do I Book a Member in for an Appointment from the Dashboard?
-
How do I create a facility?
-
How Do I Create An Appointment Schedule?
-
How Do I Cancel An Individual PT Slot
-
-
Members, Memberships & Reporting
-
Members
-
★
What is Global Search?
-
What does Phone and Email should be filled and unique Mean?
-
What happens when a member cancels a booking?
-
How do I reset strikes for individual members?
-
How can members check how many credits they have left?
-
What does PAYG mean?
-
How do I restore a deleted member?
-
What do I do when a member has duplicate accounts?
-
How Do I Set Up Notes on a Member's Account?
-
How Do I Download a List of All Members?
-
How Do I Manually Check a Member into the Gym?
-
How Does the Strike System Work?
-
How Do I Export / Print a List of a Member's Transactions?
-
How Do I Set Up Email Notifications for Expiring Memberships?
-
How Do I View a List of all my Members on a Paused Subscription?
-
How Do I Delete A Member?
-
How Do I Reset A Member’s Password?
-
How Do I Add Notes To A Member’s Profile?
-
How Do I Create A Member?
-
How Do I Send A Group Message to Members?
-
How Do I Replace A Member’s Credit/Debit Card?
-
How Do I Check A Member In Manually?
-
★
What is Global Search?
-
Memberships
-
What is the 'View Payouts' Option?
-
How do I set up a family Membership?
-
How will I know when a membership will Expire?
-
How do I add a Joining Fee?
-
How can I share a link to a Private Membership?
-
How do I change the Membership start date?
-
How do I set a membership to renew on the end date?
-
How do I Pause a Recurring Membership?
-
What Is The Difference Between A Single Month Membership With 10 Credits, and a credit pack with 10 credits?
-
Product Update - Credits and Notifications
-
How Do I Edit A Member’s Service Credits?
-
How Do I Add a Single Credit to a Member Profile?
-
Do I need to create a 'Drop In' membership type?
-
How Do I Update the Expiry Date of Credits?
-
What's the Difference Between a Membership and a Service Credit Pack?
-
How Do I Set Up A Complimentary Membership?
-
How Do I Set a Membership to Charge on the 1st of Every Month?
-
How Do I Set A Member’s Membership To Start At A Future Date?
-
Can Members Select their Membership Start Date in the App?
-
How Do I Set Up a Membership with Access Only to Particular Classes?
-
Do I Include Sales Tax in the Price of Memberships?
-
How Do I Set Up a Payment Option for a Membership?
-
How Do I Set Up Different Payment Options for the Same Membership?
-
How Do I Create A Membership?
-
How Do I Edit A Member’s Membership?
-
How Do I Set A Member’s Subscription To Start At A Future Date?
-
How Do I Cancel A Member’s Membership?
-
How Do I Create A Service Credit Pack?
-
How Do I Create An Appointments Credit Pack?
-
How Do I Limit The Services Per Membership Or Credit Pack?
-
What is the 'View Payouts' Option?
-
Reporting
-
★
How do I get the most out of my Glofox Homepage?
-
How can I analyze Class Performance?
-
How can I compare Trainer's performance?
-
How to find out how many members accessed my Gym/Studio
-
How Do I Create an Attendance Report by Member?
-
How Do I Access the Transaction List?
-
How Do I Run a Report of Expired Members?
-
How Do I Create A Booking & Attendance Report By Class Name?
-
How Do I Export a Report to .CSV or Excel Format?
-
★
How do I get the most out of my Glofox Homepage?
-
-
App & Web Portal
-
Member App
-
★
How do I download the app? (iPhone and Android)
-
How to cancel a booking on the App?
-
How do I log in to the App?
-
How do I 'Book a Buddy' Through the App?
-
Do Glofox Apps Work on Windows Phone?
-
How Do I Turn Class Times Off Military / 24 hour?
-
How Do I Setup Access Restrictions for my App?
-
How Does Facility Check In via Barcode Work?
-
What Versions Of Android And IOS Is My App Compatible With?
-
How Do I Change a Member's Barcode Information?
-
How do Members Check if they're on the Latest Version of the App?
-
How Do I Add a Waiver to the App?
-
How do I clear my app's cache?
-
How do I check my app version?
-
What is the 'pay later at the facility' option?
-
How do I allow / turn off payments from the app?
-
★
How do I download the app? (iPhone and Android)
-
Admin App
-
Website Portal
-
Notifications & News
-
What notifications do admins receive?
-
What Email Notifications Are Sent Through The Dashboard?
-
How Do I Send a Push Notification to an Individual Member?
-
How Do my Members Turn On App Notifications?
-
How Do I Send a Push Notification to Members Who Haven't Booked in a While?
-
How Do I Send a Push Notification to Expired Members?
-
How Do I Send A Push Notification?
-
How Do I Add News To My Member App?
-
How Do I View All Sent Push Notifications?
-
Can Push Notifications Be Sent To iPads?
-
How Do I Send A Group Message?
-
What notifications do admins receive?
-
-
Integrations & Hardware
-
Access Control
-
How to configure your Honeywell Barcode Scanner.
-
How can I find the Kiosk App?
-
Class Check In via App Barcode
-
Where is the Access Control Page in the Dashboard?
-
How Do I Set Up Access Control With Gantner?
-
How Do I Set Up Access Control with a Door?
-
How Do I Integrate Glofox with a Turnstile Gate?
-
Do you have Access Control or a Barcode Check In System?
-
Does Glofox Integrate with NFC Entry Systems?
-
What Is The Most Cost Effective Check In Solution?
-
How to configure your Honeywell Barcode Scanner.
-
Access Monitoring
-
Email Marketing
-
What information gets updated with the Glofox <> Infusionsoft integration?
-
How do I integrate with InfusionSoft?
-
Why are my members not being imported to MailChimp?
-
How Do I Sync All Members to Mailchimp?
-
Does Glofox Integrate With Mailchimp?
-
How Do I Integrate With MailChimp?
-
Do I Have To Pay For Mailchimp Or Is It Included In My Glofox Subscription?
-
How Do I Create Email Automations?
-
What information gets updated with the Glofox <> Infusionsoft integration?
-
-
Payments & Reports
-
Payment Processing
-
What are Payouts?
-
How Do I Purchase Something from the Store
-
What Happens If a Recurring Payment Fails?
-
How Do I Add a Custom Charge to a Member?
-
How Do I Turn On 'Payment Received' Notifications From Stripe?
-
How Do I Connect With Glofox Payments?
-
Are My Payment Details Safe And Secure?
-
How Do I Refund A Member?
-
When & Why Should I Use Recurring Payments?
-
How Do I Refund A Membership Payment?
-
How Do I Setup A Recurring Payment?
-
How Do I Remove a Member's Payment Details?
-
What are the Breakdown of Fees for Payments & Refunds?
-
How Do I Pause A Member’s Subscription?
-
How Do I Cancel A Member's Subscription?
-
Why Do I Add a Tax Rate under Payment Settings?
-
How Do I Add a Tax Rate in the Dashboard?
-
How Do I Replace A Member’s Credit/Debit Card?
-
How do I give a member a partial refund?
-
How Long Do Refunds Take to Reach My Member?
-
What are Payouts?
-
Cash Payments
-
-
Troubleshooting
-
Troubleshooting: Dashboard
-
Why can't my trainer see all the classes?
-
Why can't I see further ahead on my calendar?
-
How Do I Reset My Dashboard Password?
-
I've Checked All Events in the Calendar But Nothing is Showing Up. Why?
-
Why is My Calendar Not Loading?
-
Why is my Class Not Appearing in my Calendar?
-
Why Are Next Month's Classes Not Showing in my Calendar?
-
Why Am I Having Trouble Resetting My Password?
-
Why can't my trainer see all the classes?
-
Troubleshooting: Members & Memberships
-
Why doesn't my member have a phone number on their profile?
-
Why Can't my Member Login?
-
Why Can’t My Member Book In?
-
'Your Membership is Not Allowed' - Why does this error happen?
-
Why Can’t a Member Use their Credits to Book In for a Class?
-
Why Does a Member Not Have a Barcode Assigned to them?
-
'Your Membership is Not Allowed' - Why does this error happen?
-
I Deleted a Member, But They Were Still Charged Their Next Membership Fee, Why?
-
Why does the Push Notification Filter 'Everyone' number not match my 'Total Members' number?
-
Why are Barcodes Not Showing In the App?
-
Why are Members being Charged to Book into my Class?
-
Why Are New Images Not Showing in My App?
-
Why Is My Member Not Receiving Push Notifications?
-
Why doesn't my member have a phone number on their profile?
-
Troubleshooting: Classes
-
Troubleshooting: Member App
-
-
Privacy (New)
-
Multiple Location
-
Multiple Location
-
-
Store (New)