What is the Strike system?
Strike is a system or setting offered in the Glofox Dashboard for your Classes/Courses/Appointments. If enabled, every time a client/member misses a class (without cancelling) and you submit the attendance, a strike will be allocated to their account. If the client/member misses three classes (or however many you define in your Dashboard settings), they will be locked from booking again, until you decide to let them book again.
This is an optional service.
Why would I use the Strike system?
The Strike system is a great way to boost attendance and reduce no shows.
Under the strike system, client/members become more inclined to cancel their booking in the app if they're no longer able to attend the class/appointment, meaning another client/member can avail of the spot. If you want your client/members to get into the habit of only booking if they have the intention of actually attending the class, this is the perfect solution for you.
For example, if you have a client/member on an unlimited membership, it makes no difference to them if they book in and don't show up. However for you, this is a spot that could have been filled by another client/member. If the client/member knows they will be assigned a strike for every class which they fail to attend or even cancel within the appropriate cancellation window, they will refrain from booking a class unless they know they're going to make it.
How do I turn the Strike system on?
To turn on the strike system, follow the steps below:
- Click on the ☰ icon on the top right of the corner of the Dashboard
- Click Settings
- Go to the Booking tab
- Click open on the Classes section
- Scroll down to the section labelled ’Penalty System for not showing to a booked class’
- Toggle the switch to turn on
How do I reset all member strikes?
Simply click the 'Reset Strikes' button located below the settings mentioned above to reset all Strikes on the system.
Having trouble? Reach out to firstname.lastname@example.org and we can help.