What does 'invalid credentials' mean?


Invalid credentials refers to your login details; email address and password. 

If you have received an 'invalid credentials' message when signing into Glofox, please check that you have used the correct email and password combination for the account you are trying to access. 

Please note:

Your email address needs to be entered using lowercase letters.

For example;

  • Lower@Case.com -Incorrect
  • lower@case.com - Correct

When creating your password it must;

  • Be at least 8 characters long
  • Use at least 1 letter and 1 number
  • Use at least one special character

If you are still receiving this message reach out to us at support@glofox.com, and we will be happy to assist you. 

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