Understanding the Visits Report


This article will take you through

  1. What is the Visits report
  2. How to use the Visits Report
  3. Next steps & additional resources

What is the Visits report

Visits combines client ‘access’ details along with a ‘class/appointment check-in’ to give a ‘visit’. The Visits report will show studios how often their clients visit and how busy their locations are for customisable periods. Visits differ from normal Access reporting in that Visits include class/appointment attendance while Access is a solely door confirmed access or barcode scan.

A visit in Glofox is counted when a user either scanned into the studio successfully or is marked as attended for a Class or Appointment


Please Note;

  • A visit is either a confirmed access (not within a minute of previous access) or a confirmed class/appointment attendance
  • Marking someone as attended for a course will not count as a visit
  • Any access followed by automatic checkin for class/appointment within 1 hour of that access will count as one visit only.


How to use the Visits Report

The Visits report is located in the Reports section in Glofox

The top of the report contains a snapshot overview of all the key metrics for the report including

  • Number of clients who visited
  • Number who didn't visit
  • Average visits per client
  • Median visits per client

You can also see a breakdown by membership and client below this. 



Next steps & additional resources

This report is being rolled out to all studios with more improvements to come in it. For more information on attendance and access reporting see below

For any additional help or feedback, please contact support@glofox.com



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