Refunds are simple with Glofox.
In the event that you need to refund a member, follow the steps outlined below:
- Search for the member using the search bar in the top right hand corner.
- Click on the member's name to open their profile.
- Click on the 'Transactions' tab to see all the payments the member has made.
- Click the ‘Refund’ button located beside the payment.
Credit and Debit card payments are refunded automatically through Stripe. This takes approximately 1-2 days, but can take up to 14 days depending on your bank. If the payment was made by cash, simply return the cash amount to the member.