Why are new images I add on my Dashboard not showing?


To enable your Website Portal and Member App to run faster, browsers save your images in a ‘Cache’. When you reopen the page, the cached images will appear swiftly.

However, this means that when you make updates to these images, the changes could not be reflected instantly. Clearing the cache removes these saved images, ensuring your new images appear instantly.

To Clear Cache on Windows:

Click Ctrl+Shift+R 

To Clear Cache on Mac:

Click Cmd+Shift+R 

Please note:

The file size cannot exceed 1mb. The picture dimensions must be less than 1000px * 1000px (length and width) 

Still having trouble? Reach out to support@glofox.com and we can help.

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