A client may not receive push notifications from Studio for the following reasons:

1. The client has turned off notifications
2. The client has switched devices
3. The client has chosen not to receive Marketing Emails and Push Notifications

The client has turned off notifications

When a client downloads your Member App, they must accept push notifications. If the member does not accept this option by clicking ‘ok’, notifications from your Studio will be disabled. Clients can also enable or disable push notifications in the app settings.

The client has switched devices

Push notifications are only sent to the last device the client used. Thus, if the client is signed in on two different devices, only one of the devices will receive the message.

The client has chosen not to receive Marketing Emails and Push Notifications

If the client has chosen not to receive Marketing Emails and Push Notifications and you have not checked the box when sending the Push Notification to say the message is not a Marketing Emails and Push Notification, then the message will not go to them.

You can read more information about sending Push Notifications in this article.

Still having trouble? Reach out to support@glofox.com and we can help.