Why does a Member not have a Barcode assigned to them?

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In order to ensure each member is assigned a unique barcode, we base the code on the mobile number they provide when registering for your Member App.

Unfortunately, with Apple and iPhone, we can’t require members to enter a phone number when registering so members who have not added a phone number when registering will not be assigned a barcode.

To resolve this issue, just follow these steps:

  1. Search for the person's name on Global Search or find them within the Leads or Clients tab
  2. Click on the profile of the person you want to edit
  3. Click on the Details tab
  4. Click 'Assign Barcode'
  5. Click 'Save'

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Still having trouble? Reach out to support@glofox.com and we can help. 

 

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