How do I give a member a partial refund?


Partial refunds in Glofox are simple, just follow these steps: 

  1. To refund part of the payment you can type in a number (less than the payment amount!) and click Refund
  2. You can partially refund a payment multiple times once the total refund value does not exceed the payment amount
  3. The gif below shows €5 being refunded of a €15 charge


Credit and Debit card payments are refunded automatically through Stripe. This takes approximately 1-2 days but can take up to 14 days depending on your bank. If the payment was made by cash, simply return the cash amount to the member.

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