How do I give a member a partial refund?

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Partial refunds in Glofox are simple, just follow these steps: 

  1. To refund part of the payment you can type in a number (less than the payment amount!) and click Refund
  2. You can partially refund a payment multiple times once the total refund value does not exceed the payment amount
  3. The gif below shows €5 being refunded of a €15 charge

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Credit and Debit card payments are refunded automatically through Stripe. This takes approximately 1-2 days but can take up to 14 days depending on your bank. If the payment was made by cash, simply return the cash amount to the member.

Having trouble? Reach out to support@glofox.com and we can help.

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