In this article, we will take you through:
Overview
Studios and clubs regularly attempt to retain customers that are planning to terminate their membership.
In the past, if a client chose to continue their membership, admins had to go through the cumbersome process of creating a new membership. Now, you can easily remove a scheduled cancellation. This improvement streamlines operations and ensures seamless continuation of memberships, enhancing both staff and member experiences.
How to remove a scheduled cancellation
- Navigate to your member's profile by searching for their name in the search bar, or by finding them in Manage > Clients.
- Open the member's profile panel.
- Navigate to the Membership tab.
- Click on 'Actions' and select 'Remove cancellation'.
Please note:
- It will not be possible to remove a cancellation for a membership with an Add-on.
- The cancellation can happen up to two days before the scheduled cancellation date.
- Any planned future actions on a membership, e.g., a future pause, will be removed when the scheduled cancellation is removed and will need to be re-added.
- You won't be able to remove a scheduled cancellation for Group memberships.
- Only unlimited memberships are supported at this time.