If you're facing a chargeback or dispute, we understand how important it is to resolve the issue promptly. Here’s a guide on how you can counter a dispute effectively using Glofox Payments, powered by Stripe.
Step 1: Gathering Evidence
To have the best chance of resolving the dispute in your favor, it's crucial to submit comprehensive and relevant evidence. Here are the types of evidence that are most useful:
- Customer Communication: Any correspondence with the customer that shows their acknowledgment or agreement to the transaction.
- Terms of Service or Contract Agreement: A signed contract or an agreement where the customer consents to the charges.
- Receipt or Proof of Purchase: A copy of the receipt provided to the customer at the time of the transaction.
- Additional Evidence: Any other documentation that demonstrates the customer’s awareness and acceptance of the charges (e.g., membership terms, invoices, etc.).
Step 2: Submit Your Evidence
Once you've gathered the necessary evidence, submit it as soon as possible. This will give us enough time to meet Stripe's dispute submission deadlines. If you have additional documents not listed above, feel free to upload them under the label ‘Other.’
For further details on how to submit evidence, check out this resource from Stripe:
Best Practices for Submitting Evidence.
Step 3: Understanding the Dispute Process
Stripe handles the dispute resolution process for Glofox Payments. If you're new to the process or need more information, we recommend reading through Stripe’s detailed guide on their Dispute process, in particular, How Disputes Work.
By following these steps and submitting relevant documentation, you’ll have a better chance of turning the dispute in your favor.
For additional questions or assistance, feel free to reach out to support@glofox.com.