In this article, we will cover:
- What is it?
- What's included?
- How does it work?
- FAQs
- Next steps and additional support
What is it?
We’ve improved the contract membership cancellation process by introducing Cancellation Reasons. Now, when Admins or Receptionists cancel a subscription on a contract membership with an end date, they will be prompted to select a cancellation reason.
In addition, we’ve updated the user interface (UI) to replace the previous pop-out window, ensuring a more streamlined and consistent experience when cancelling a membership.
What's included?
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7 Default Cancellation Reasons
- Seven preset cancellation reasons are available for selection:
- Price
- Moved Away
- Medical
- Customer Service
- Class Schedule
- Membership Upgrade/Downgrade
- Lack of Use
- These options are automatically translated per region to accommodate global users.
- Seven preset cancellation reasons are available for selection:
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Contract Membership - Cancelling a Subscription
- When cancelling a subscription on a contract membership, Admins or Receptionists are required to select a cancellation reason before proceeding with the cancellation.
How does it work?
- Navigate to the contract membership subscription you want to cancel in the client panel.
- Click Cancel subscription.
- You will be prompted to select a cancellation reason.
- Choose the appropriate reason from the dropdown list (e.g., Price, Medical, etc.).
- Confirm the cancellation to finalise the process.
FAQs
1. Are the cancellation reasons customizable?
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Yes, cancellation reasons are available as dictionary keys and can be edited for customers on eligible plans.
2. What if I don’t select a cancellation reason?
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A cancellation reason is required to proceed. You will not be able to complete the cancellation without selecting one.
3. Are the reasons automatically translated?
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Yes, the seven default cancellation reasons are translated based on your region.
Next steps and additional support
For further assistance, contact our Support Team (support@glofox.com) or visit the Help Center for more guides.