This article answers some of the most common questions we receive on GDPR from our customers.

If you don't find the answer you are looking for below, please contact us on support@glofox.com. 

Is Glofox GDPR compliant?

Glofox is fully compliant with GDPR guidelines.

Who is responsible for my customer data?

In order to answer this question, it is important to explain two key terms, data controller and data processor.

A data controller is the individual or company who controls and is responsible for the keeping and use of personal information.

A date processor holds or processes personal data, but does not exercise responsibility for or control over the personal data.

In our relationship, you are the data controller and Glofox is the data processor. We hold your member’s personal data on our platform, but you as the business owner decide and are responsible for what happens to the data.

While you contract with us to store and process data on your behalf,  it is important to understand that under the GDPR the primary obligation remains with you the controller.

Where do you store and manage my data?

For full details on how we manage and store your data, please refer to our Privacy Statement available here.  

How does GDPR affect my ability to communicate with my Customers?

Under GDPR, the most important aspect in respect of any use of data is the consent of the person to whom the data relates. Under GDPR, processing data to directly market your services to your Customers is regarded as a legitimate use of their data but you must provide them with the ability to opt out of such communications.

You can read how your customer can opt in or out of Marketing prefences on Glofox here.

How do I get ready for GDPR?

We have prepared a guide to GDPR which is available on our blog here. This will help you get started but ultimately it is up to you to ensure that you are compliant with GDPR when the time comes around. GDPR is not something to be afraid of but it is definitely something you should not ignore.