1 SMS credit = One 160 character message to 1 client
If you send a message that is over 160 characters, this will deduct more than one SMS credit from your account. The 160 characters limit includes special characters, and some special characters count as more than 1 standard character. If you use a special character you will be limited to 67 characters instead of 160. (For example, an emoji is an example of a special character) Find out more information on this here.
Similarly, if you send a bulk message to multiple clients (e.g. 10) this will deduct 1 credit for each message sent to each individual client (e.g. 10 SMS credits will be deducted for sending a 160 character message to 10 clients).
Next steps and additional support
Are you interested in learning how SMS could help you grow your business? Reach out to us at firstname.lastname@example.org to talk about our SMS packages.
For more information on SMS, read the following articles;