To reset strikes for individual members, just follow these steps:
- Search for the person's name on Global Search or find them within the Clients tab
- Go to the Details tab of their profile
- Scroll down to where it displays their current number of strikes
- Click on to the field and type in the number 0 or use the arrows that appear when you hover your cursor over the number to decrease/increase the number of strikes
- Click save
Having trouble? Reach out to firstname.lastname@example.org and we can help.