To reset strikes for individual members, just follow these steps:

1. Search for the person's name on Global Search or find them within the Clients tab
2. Go to the Details tab of their profile
3. Scroll down to where it displays their current number of strikes
4. Click on to the field and type in the number 0 or use the arrows that appear when you hover your cursor over the number to decrease/increase the number of strikes
5. Click save

Having trouble? Reach out to support@glofox.com and we can help.