How to Set up Glofox Payments (Stripe)

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How to Set up Glofox Payments (Stripe)

This article will take you through;

  1. Glofox Payments with Stripe
  2. How to Set up Glofox Payments
  3. Already using Stripe and Moving to Glofox?
  4. Payment Security
  5. Next steps and additional support

Glofox Payments with Stripe

Glofox integrates best with Stripe, a trusted, secure, and headache-free payment processing software. Setting up with Stripe will allow you to make payments via your member app and website integration.

Stripe Beta Countries

Stripe currently offers payment processing for all major credit & debit cards in 35 countries globally. However, However, Brazil and UAE are still in Beta.  

Glofox customers in the 32 countries set up for Stripe, can follow the below step by step on connecting Glofox to Stripe.

How to Setup Glofox Payments

What steps you take to set up will depend on whether you’re setting up both Card and Direct Debits with Glofox Payments or Card payments only. If you are a new customer in the UK or Australia, you’ll likely be setting up Glofox Payments for both Card and Direct Debit payments. For all other Glofox customers, you’ll likely use Glofox Payments for Card payments (Stripe) and GoCardless for Direct Debits. Follow the appropriate steps below to get your payments setup. 

How to set up Card and Direct Debit payments with Glofox Payments (Stripe)

Follow these steps: 

  1. On your Dashboard, open the sidebar menu by clicking the menu icon on the top right corner
  2. From there select 'Settings'
  3. Click on the 'Payments' tab
  4. Then click 'Configure Glofox Payments’ 
  5. You will then be prompted to submit your details such as name, account number, routing number, etc. as per the video below. 
  6. Once finished click 'Save' the system will then check to make sure the details entered like the bank account number formatting, is correct
  7. You will then be redirected to Stripe to upload additional details about the business and the owner required for verification and KYC purposes.
  8. Once configured toggle on ‘Card’ and ‘Direct Debit Payments’ from the Payment Settings page

Please note:

  • The routing number can also be known as a sort code/swift code.
  • You must use your registered business name and not the trading name
  • It is essential to upload an ID, which matches the account holder's name exactly, as if not done, so this can affect receiving payouts from Stripe to your bank account. 
  • The ID must be uploaded in either PNG or JPEG format and be under 5mb in size.
  • Right now, we’re setting up Stripe Direct Debit payments for all new Glofox customers in the UK and Australia only. For more information, reach out to us as [email protected]ox.com. If you’re not a new Glofox customer from the UK or Australia, follow the steps below instead. 

To set up Card payments only with Glofox Payments (Stripe), follow these steps: 

  1. On your Dashboard, open the sidebar menu by clicking the three horizontal lines icon in the top right corner.
  2. In the sidebar menu, select 'Settings.'
  3. Click on the 'Payments' tab.
  4. Next on 'Card', click 'Configure'.
  5. You will then be prompted to submit your details such as name, account number, routing number, etc. as per the video below. Once finished click 'Save'.

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Once your Card Payments are set up, click here to set up your Direct Debit payments with GoCardless. 

Please note:

  • The routing number can also be known as a sort code/swift code.
  • You must use your registered business name and not the trading name
  • It is essential to upload an ID, which matches the account holder's name exactly, as if not done, so this can affect receiving payouts from Stripe to your bank account. 
  • The ID must be uploaded in either PNG or JPEG format and be under 5mb in size.

Already using Stripe and moving to Glofox

If you already have a Stripe account from a previous business, we still encourage you to move over to Glofox Payments to avail of all the latest features that Glofox has to offer. Glofox Payments clients have all the latest features including:

  1. Ability to do a partial refund
  2. Forgive, or retry failed payments
  3. Improved transaction & previous membership history

For more information, reach out to your onboarding manager or email us at [email protected] 

Payment Security

Your payment details are stored on Stripe, a trusted, secure payment processing company that is also used by Apple Pay. Glofox is Level 1 PCI compliant when processing payment data.

The rest of your data is stored in our servers which have several levels of security. Our technical architecture and procedures ensure all data is protected to the highest standard.

Next steps and additional support

To find out more about Stripe and failed payments, read the below article;

For additional support reach out to [email protected] and we will be happy to assist you.

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Comments

2 comments
  • hello,

    i need help to setup payment for checkout.com

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  • Hello Safeya, please send an email to [email protected], member of our support team will reach out to you as soon as possible to assist you.

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