How to Set up Single and Recurring Memberships

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This article will take you through; 

  1. Single vs. Recurring Memberships
  2. When and why you should use Recurring Memberships
  3. How to set up a Single Memberships
  4. How to set up Recurring Memberships
  5. What happens if a Recurring Payment fails?
  6. How to pause a Recurring Membership?
  7. How to cancel Single and Recurring Memberships?
  8. Next steps and additional support

Single vs. Recurring Memberships

A 'Single Membership' is a membership with a once-off payment for a specific period, for example, a day, a week, a month. 

A 'Recurring Membership' also known as a 'Subscription' is a membership that continuously repeats for a duration set by you, for example, daily, weekly or monthly. The client authorizes the first payment via a debit card or credit card, and the payment is repeated thereon.

When and why you should use Recurring Memberships

'Recurring Memberships' are great for automatically collecting membership fees for loyal members who repeatedly purchase your memberships or class packages. When you enable a recurring payment for a client, the client is then described as having a 'Subscription' with your gym or studio.

Recurring payments offer numerous benefits to your business and to your clients;

Benefits for you Benefits for your client
  • By simplifying payments, you're making it easier to get paid
  • Recurring payments stabilize your cash flow as you are getting paid on time and can better map our projections
  • You can put an end to chasing up clients for payment, saving you time and effort

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How to set up a Single Membership

To set up a single payment for a membership, follow these steps;

  1. Navigate to the 'Manage' tab and click 'Memberships'
  2. To create a new membership, click 'Add+' and enter the details for the membership
  3. Click on the 'Plans' tab.
  4. Set the payment frequency to 'Single'
  5. Set the details, price and the duration of the membership e.g., a month

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How to set up a Recurring Membership

To set up a recurring payment for a membership, follow these steps;

  1. Navigate to the 'Manage' tab and click 'Memberships'
  2. To create a new membership, click Add+ and enter the details for the membership
  3. Alternatively, to edit an existing membership, select the membership you wish to add a recurring payment to
  4. Click on the 'Plans' tab.
  5. Set the payment frequency to 'Recurring'
  6. Set the details, price, duration, and the frequency for when payment is to be taken e.g., every month
  7. You can add in a 'Subscription end date' and 'joining fee' if you wish, just toggle these settings on and fill in the details

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