How to Cancel a Membership

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This article will take you through;

  1. How to cancel a membership
  2. Next steps and additional support

How to cancel a membership

In the event that you need to cancel a member’s membership, follow these steps;

  1. From the Glofox dashboard, click 'MANAGE'
  2. Then, click 'Clients'
  3. Locate your member's profile from the 'Clients' list or use 'Global Search' to search for the individual member
  4. Once you've located the member, click on their name
  5. From their member profile, click on the 'Membership' tab
  6. On the active membership, click the 'Actions' button
  7. From the 'Actions' button drop-down menu, click the 'Cancel Membership' button
  8. Select either 'Cancel now' or choose a date for the membership to be canceled
  9. Click 'Confirm membership cancellation'
  10. If your member is on a Recurring Membership, you will be prompted to cancel their 'Membership' or their 'Membership and Subscription'. If your member is on a Single Membership, you will only be prompted to cancel their 'Membership' 

CancellingMembership.gif

Please note;

If you decide to delete a member and that member is on recurring membership you must ensure that you cancel their subscription before deleting them. If you do not cancel the member's subscription*, it will continue to charge them even after they have been deleted.

*The subscription is the Recurring Payment attached to the Recurring Membership. 

Next steps and additional support

To find out more about 'Memberships' read the articles below; 

For additional support, reach out to [email protected], and we will be happy to assist you.

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