How to Pause a Membership

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This article will take you through;

  1. What is a Pause on a membership?
  2. How to Pause a membership
  3. How to schedule a Pause
  4. How to edit a Pause
  5. What happens to the client's next payment?
  6. Next steps and additional support

What is a Pause on a membership?

With Glofox, you can easily 'Pause' a client's membership. You may want to 'Pause' a membership if your client has informed you that they are going on holiday, and you agree to extend the end date of their membership for them. Or maybe your client has an injury and needs some time away from working out.

Please note;

You can't currently pause a membership that is set up to charge on the 1st of the month but this feature is coming soon. 

How to Pause a membership

To set up a pause, follow these steps;

  1. Go to your client's profile from the 'Clients' tab or 'Global Search' 
  2. Click on the 'Membership' tab
  3. If a 'Pause' is available, you will see a green button labeled 'Pause' on the right-hand side, select that
  4. Enter the date you want the pause to start and when you want the membership to re-activate
  5. check the dates are correct and then click 'Confirm Pause'

Memberships-_Pause_Membership.gif

You will know the membership has been successfully paused when you see the 'Paused' icon beside their membership. You can click the drop-down arrow beside their membership to confirm this. 

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How to schedule a Pause 

You now have the ability to schedule a 'Pause' on a membership. 

schedule_pause.gif

How to edit or unpause a Pause

There may be times when you need to edit the pause date. For example, your client might return earlier than expected from a trip, this is often known as 'unpause' however, you can also change the pause date to another future date. To edit, select the 'Edit' button, choose the new date and click the green tick '✓'

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Please note;

By editing the 'Pause' re-activation date, this will not change the next payment date. If you are trying to edit the next payment date of a membership, the best method is to cancel the current active membership and subscription. Then re-add the membership, with a future start date of when you want the payment date to be.

To learn about pausing a membership from Glofox Pro, read the below article; 

What happens to the client's next payment?

When pausing, the next payment date will be extended by the number of days the membership is paused for, eg. If I had 7 days until my next payment and then went away for 2 days, my next payment date would move out the two further days.

In the infographic sample below;

  • The client starts their membership on January 1st and has 30 days until their next payment is taken (This means the client is on a monthly Recurring Membership)
  • The client decided to go on holiday on January 10th, so they paused their membership for 10 days (Reactivating on January 20th) 
  • The Pause has moved their next payment date by out 10 days (Their original next payment date was February 1st, but it will now happen on February 10th) 
  • Their future next payment dates will now continue to occur on the 10th of each month, instead of the 1st 

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Next steps and additional support

To find out more about 'Memberships' read the articles below; 

For additional support, reach out to support@glofox.com, and we will be happy to assist you.

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