Troubleshooting Performance Issues on the Glofox Dashboard

Follow

This article will take you through;

  1. Troubleshooting performance issues on the Glofox dashboard
  2. Screen Requirements for the Glofox Dashboard
  3. Next steps and additional support

Troubleshooting performance issues on the Glofox dashboard

If you experience performance issues in Glofox dashboard please try the following steps:

  1. Please make sure that you have a stable internet connection with the speed of at least 2 MB or over.
  2. Please ensure that you do not have a lot of programs running at the same time as having too many programs running at the same time can have a negative impact on the performance of your machine.
  3. Clear your browser 'Cache' as a full 'Cache' memory can cause numerous problems with your web browser that can impact the performance of the Glofox dashboard as a result.

Google Chrome is the recommended browser by Glofox Support, Please find the tutorial on how to clear the Cache for Google Chrome by clicking the link here

If you are using other browsers, Please find the tutorials for clearing the Cache memory below;

If you can not view all of the elements on the Glofox Dashboard, Please try using an 'incognito window' as one of your browser plugins might be interfering with the connection (the browser plugins are disabled by default in the incognito mode, so if everything works well in incognito mode, a browser plugin might be at fault).

How to open an incognito tab;

Screen Requirements for the Glofox Dashboard

The Glofox dashboard can be accessed via a computer or laptop. The minimum screen size it designed to work with is 1024px in width. As such , it is not recommended for use on an iPad, and is not designed to be accessed via a browser on a mobile phone,

Next steps and additional support

For additional support, reach out to support@glofox.com, and we will be happy to assist you.

Was this article helpful?
2 out of 7 found this helpful