Getting Started With SMS


This article will take you through;

  1. What is the Glofox SMS add-on?
  2. Using filters to target your SMS
  3. How many characters can I use in an SMS
  4. How to get set up with SMS
  5. Next steps and additional support

What is the Glofox SMS add-on?

You can now send SMS messages directly from the Glofox Platform to your members and leads.

One key advantage of using SMS is the ability to reach your clients at any time of the day, wherever they are. Opening a text message is easy as it tends to happen intuitively, and because of this, SMS tends to have a high open-rate.

With our SMS add-on you can;

  • Send an individual SMS message directly to a lead or member
  • Send an automated SMS message to new leads
  • Send SMS messages to a filtered list of leads or members using the filters in the clients and leads list

Using filters to target your SMS

Using SMS along with the 'Client' filters helps to ensure your studio's marketing efforts are making an impact. Filters can help you do the following; 

  • Enhance member engagement by sending regular, meaningful communications to your members about recent offers, updates, and events
  • Improve member loyalty by sending a personalized message to your members for reaching a milestone
  • Boost member retention at your studio by directly targeting members who have not attended a class recently
  • Reach leads and trials and stay top of mind by engaging them in your marketing campaigns.

Please note;

Filters are not available on all Glofox packages; for more information or to upgrade, please contact us at 

How many characters can I use in an SMS

1 SMS credit = One 160 character message to 1 client

If you send a message that is over 160 characters, this will deduct more than one SMS credit from your account. The 160 characters limit includes special characters, and some special characters count as more than 1 standard character. If you use a special character you will be limited to 67 characters instead of 160. (For example, an emoji is an example of a special character) Find out more information on this here.

Similarly, if you send a bulk message to multiple clients (e.g. 10) this will deduct 1 credit for each message sent to each individual client (e.g. 10 SMS credits will be deducted for sending a 160 character message to 10 clients). 

If you want to send a large message to clients and the credits work out to be 2.8, this will be rounded up and 3 credits will be taken.

How to get set up with SMS

If you are interested in getting set up with SMS get in touch with your Glofox Onboarding Manager or email us at and we will be happy to assist you. We have a range of SMS offers, from 500 SMS per month to 5,000 and beyond. 

Once set up, you will see an 'SMS' tab under your 'Connect' tab on your Glofox dashboard. To find out more about using the SMS add-on, read the below article;


Next steps and additional support

To find out more, read the below article;

Are you interested in learning how SMS could help you grow your business? Reach out to to talk about our SMS packages.

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