Setting the minimum age required for child accounts 

1. From your dashboard, click on the settings icon in the bottom left corner
2. Then go to the 'Clients' tab
3. Under 'Access Restrictions', you will see 'The minimum age to create an account is _' 
4. Toggle the '-' and '+' buttons to select the minimum age of your choice
5. Click 'Save Changes' 

How to add a Parental/Guardian Waiver

To add a parental/guardian waiver, follow these steps;

1. Navigate to the forms tab in the settings
2. Click on the 'Edit' button next to Parental Waiver
3. Fill in with your terms and conditions, that a Parent/Guardian has to accept, in order to create a child account
4. Clients will need to accept this waiver when creating a child account through the Web Portal or Member App. 

How to set up Family Accounts from the dashboard

To create a 'Family Account' you must first set up the parent/guardian of the account. You can set this up as you would any other client or you can select a client that has an account already. Read more on this here; 

• Onboarding Your Client with Glofox

Once you have created an account for the parent/guardian then you need to pull up their profile to set up the 'Child Account'; 

1. Search for your client and click their account to pull up their profile
2. Go to the 'Details' tab on their profile
3. Scroll down to the 'Family Accounts' and click '+ Add Child'
4. Fill in the account's details for the child
5. Click 'Create and Proceed' 
6. Click 'Confirm'
7. You can now click 'Go to Profile' to view and edit the account

How to set up a Family Account from the Member App or Standalone App

 To create a child account from the 'Member App' or 'Standalone App', follow these steps;

1. The parent/guardian will need to log in to their account on the app or register to create a new account
2. They will then go to their profile page and click 'My Family'
3. Click on the 'My Family' tab
4. Click on 'Add a child account'
5. Fill in the Child's details and click 'Create Account'

How to set up a Family Account from the Web Portal

 To create a child account on the Website Integration, just follow these steps:

1. The parent/guardian will log in to their account or register to create a new account
2. They will then open their profile
3. Click on the 'My Family' tab
4. Click on 'Add a child account'
5. Fill in the Child's details and click 'Create Account'

Next steps and additional support

Once you have your 'Family Accounts' set up, you will likely want to monitor their access to your facility, this can be done through the access tab on your dashboard. Read the article below for more information; 

• How to Set Up Access Monitoring