This article will take you through;
- What email notifications are sent from the dashboard?
- Setting up your email preferences
- Next steps and additional support
What email notifications are sent from the dashboard?
The emails that you have the option to enable/disable on your dashboard are;
- When a new client signs up
- When memberships are going to expire
- Email your members when their memberships are expiring
- Receive the weekly status report
- Class Booking notification - when a client books into a class
Setting up your email preferences
To enable these notifications, just follow these steps;
- From the dashboard, click on the ☰ icon on the top right of the dashboard
- Click 'Settings'
- Then click on the 'Client's tab
- Scroll down to the 'Email Notifications' section
- Toggle on and off the emails you want to receive
You can also choose to receive notifications when a member books a class. To enable this, just follow these steps;
- From the dashboard, go to the 'Manage' tab
- Click on the 'Classes' tab
- Click 'Edit' on the 'Class' you want to edit
- Click 'Advanced'
- Enable 'Email Booking Notifications'
Next steps and additional support
Once you have your ‘Email Preferences' setup, you will likely want to learn about Glofox emails. Read the article below for more information;
For additional support, reach out to support@glofox.com, and we will be happy to assist you.
Comments
We have all of the above switched off. How do we stop automated emails going to our emails. We have 3 studios and get 100's a day that are clogging up our emails. This is leading to missed emails and poor productivity. We are getting emails for every new booking, failed subscription, booking cancelled, new purchase and more. If someone could get in contact to help resolve asap.
Is there someone that looks at these comments?
Hi Talia, thank you for getting in touch!
While you can turn off email for booking (see here - https://support.glofox.com/hc/en-us/articles/360005126698-How-to-Set-Up-Classes ) with regards to the other emails, we can understand it's not ideal if not all Admins wish to receive these emails. While we don't have the ability to opt out individual Staff emails from these automated emails at the moment, I will certainly pass this feedback on to our product team.
In the meantime, one way to stop this would be set a filter to automatically delete or route these emails away from your inbox , you can filter it by email heading as to avoid missing any important ones. See here for more info - https://www.guidingtech.com/auto-delete-emails-gmail/
If you have any further questions please contact us on support@glofox.com and we'll be happy to help!
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