Using the Strike System to Reduce No Shows

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This article will take you through;

  1. What is the Strike system?
  2. What are the benefits of using the Strike system?
  3. How to use the Strike system? 
  4. How to reset a client's Strikes?
  5. Next steps and additional support

What is the Strike system?

The 'Strike' is a system or setting offered in the Glofox dashboard for your 'Classes', 'Courses', and 'Appointments'. If enabled, every time a client misses a class (without canceling) and you submit the attendance, a strike will be allocated to their account. If the client/member misses three classes (or however many you define in your dashboard settings), they will be locked from booking again, until you decide to let them book again.

The 'Strike' system is an optional service.

What are the benefits of using the Strike system?

The 'Strike' system is a great way to boost attendance and reduce no shows.

Under the strike system, clients are generally more inclined to cancel their bookings in the app if they're no longer able to attend the class/appointment, meaning another client can avail of the spot. If you want your client to get into the habit of only booking if they have the intention of actually attending the class, this is the perfect solution for you.

For example:

If you have a client/member on an unlimited membership, it makes no difference to them if they book in and don't show up. However, for you, this is a spot that could have been filled by another client/member. If the client/member knows they will be assigned a strike for every class which they fail to attend or even cancel within the appropriate cancellation window, they will refrain from booking a class unless they know they're going to make it.

How to turn the Strike system on?

To turn on the strike system, follow the steps below:

  1. Click on the ☰ icon on the top right of the corner of the dashboard
  2. Click 'Settings'
  3. Go to the 'Booking' tab
  4. Click open on the 'Classes' section
  5. Scroll down to the section labeled 'Penalty System' for not showing to a booked class
  6. Toggle the switch to turn on

Stike_System_-_turn_on.gif

How to reset all member Strikes?

Simply click the 'Reset Strikes' button located below the settings mentioned above to reset all 'Strikes' on the system.

Strike_system_-_reset.gif

Next steps and additional support

For additional support, reach out to support@glofox.com, and we will be happy to assist you. 

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