How to Find Overdue Memberships

This article will take you through; 

1. What is an Overdue Membership?
2. What does the Overdue filter do?
3. How to use the Overdue filter?
4. Next steps and additional support

What is an Overdue Membership?

When a member has an outstanding failed payment on their account, they will no longer be able to make bookings or attend classes and their membership will now be considered an ‘Overdue Membership’.

What does the Overdue filter do? 

Until now, these 'Overdue Memberships' have been difficult to locate on the dashboard and you may have relied on them emailing or calling you to retry the payment to recover that revenue.  With our new 'Overdue' filter in the 'Clients' tab, we have made it easier for Admins and Super Admins to locate and action these overdue accounts. This means fewer complaints from clients unable to book into classes and an easy way for you to recover failed payments.

How to use the Overdue filter

To use the 'Overdue' filter, follow these steps; 

1. From the Manage icon, go the the 'Clients' tab
2. From here go to 'Filter' and click on '+add Filter' 
3. From the dropdown, click 'Overdue'
4. You can add additional filters to specify if the client has credits remaining, or if they have had a certain amount of booking, etc. 
5. You can now either; 
   • Begin contacting members directly from the list provided in the dashboard
   • Click 'Actions' and 'Download' to download a CSV file of the overdue members 
   • Click 'Actions' and 'Send Message' to send an SMS to overdue members, if you have SMS included in your package. (This method will only send a message tho those with a valid phone number on their account) 

Next steps and additional support

For more information on 'Client' filters, read the below article;

• Using the Client Filters on Your Glofox Dashboard

For additional support, reach out to support@glofox.com, and we will be happy to assist you.