This article will take you through;
What is a Pause on a Membership?
With Glofox, you can easily 'Pause' a client's membership. You may want to 'Pause' a membership if your client has informed you that they are going on holiday, and you agree to extend the end date of their membership for them. Or maybe your client has an injury and needs some time away from working out.
Currently, the only membership types that can be paused are recurring memberships. This includes both a regular recurring membership and service credit packs that have been set to recur. Single & restricted memberships cannot be paused at this time.
How to Unpause a Membership
There may be times when you need to edit the pause date. For example, your client might return earlier than expected from a trip, this is often known as 'unpause'.
To allow your member to regain access to your facilities, simply edit the 'Start Date' to today or whatever date they have requested the 'Unpause' for. You can do this by going to;
- Search for your member using Global Search or via the 'Client' tab
- On their profile, click 'Membership'
- Click 'Edit' on the 'Start Date'
- Input the new start date and click 'Save'
By editing the 'Pause' re-activation date, this will not change the next payment date. If you are trying to edit the next payment date of a membership, the best method is to cancel the current active membership and subscription. Then re-add the membership, with a future start date of when you want the payment date to be.
To learn about pausing a membership from Glofox Pro, read the below article;
Next steps and additional support
To find out more about 'Memberships' read the articles below;
- Setting up Single vs. Recurring Memberships
- Setting up a Consecutive Membership
- Setting up a Credit Pack
- Setting up a Restricted Services Membership
For additional support, reach out to [email protected], and we will be happy to assist you.