This article will take you through;
What is a Pause on a Membership?
With Glofox, you can easily 'Pause' a client's membership. You may want to 'Pause' a membership if your client has informed you that they are going on holiday, and you agree to extend the end date of their membership for them. Or maybe your client has an injury and needs some time away from working out.
Please note;
Currently, the only membership types that can be paused are recurring memberships. This includes both a regular recurring membership and service credit packs that have been set to recur. Single & restricted memberships cannot be paused at this time.
How to Unpause a Membership
There may be times when you need to edit the pause date. For example, your client might return earlier than expected from a trip, this is often known as 'unpause'.
To allow your member to regain access to your facilities, simply edit the 'Start Date' to today or whatever date they have requested the 'Unpause' for. You can do this by going to;
- Search for your member using Global Search or via the 'Client' tab
- On their profile, click 'Membership'
- Click 'Edit' on the 'Start Date'
- Input the new start date and click 'Save'
Please note;
By editing the 'Pause' re-activation date, this will not change the next payment date. If you are trying to edit the next payment date of a membership, please see this article here
To learn about pausing a membership from Glofox Pro, read the below article;
Next steps and additional support
To find out more about 'Memberships' read the articles below;
- Setting up Single vs. Recurring Memberships
- Setting up a Consecutive Membership
- Setting up a Credit Pack
- Setting up a Restricted Services Membership
For additional support, reach out to support@glofox.com, and we will be happy to assist you.
Comments
Membership was paused and a random end date was selected 6/29/20. Member came back 3/3/20. The next payment date is set for 7/1/20. I could change the start date from 6/29/20 but the next payment date didn't change. It should be today. - It really should have been the 3rd but I was out of town and no one knew what to do with it. Do I have to cancel the membership/subscription to get the payments to start? I watched the video but did not see an edit option for the payment date.
Hello Sally, editing the 'Pause' re-activation date should not change the next payment date. If you are trying to edit the payment date of a membership, the best method is to cancel the current active membership and subscription and then re-assign the membership so the payment kicks in from today onwards (Or from a future date if you prefer). This may need a little more context so please send your query to support@glofox.com and a member of our Support team will look into this in more detail for you.
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