How to Pause Various Memberships Types

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This article will take you through;

  1. What is a Pause on a membership?
  2. How to Pause various membership types
  3. How to edit a Pause
  4. What happens to the client's next payment?
  5. Next steps and additional support

What is a Pause on a membership?

A Pause on a Membership is the action of pausing a member's access and payments for a period. Pause is sometimes referred to as a hold, freeze or suspend. 

You may need to Pause some of your memberships due to the outbreak of COVID-19. We've made that process as easy as possible for you. Unfortunately, it's not currently possible to bulk Pause Memberships so this process will have to be completed manually.

We are working on a temporary upgrade for all of our Glofox customers so you can easily avail of the Client filters which will help you to action Pauses's in the most efficient way. 

With Client Filters, you can filter 'Memberships' to show only 'Active Memberships' then you can through the list to Pause them. More information on this process can be found within the following article; 

How to Pause various Memberships

Recurring Memberships

A 'Recurring Membership' also known as a 'Subscription' is a membership that continuously repeats for a duration set by you, for example, daily, weekly or monthly. The client authorizes the first payment via a debit card or credit card, and the payment is repeated thereon.

Watch this video to Pause these types of Memberships;

 

Recurring Memberships with Credits 

A 'Recurring Membership with Credits' is a Recurring Membership as noted above but with some Service Credits' attached to it. Service Credits can be used against a pre-determined number of services. One credit is used for one booking. 

There are three types of 'Service Credits' you can set up; 

  • Classes
  • Appointments
  • Facilities

Watch this video to Pause these types of Memberships;

 

Recurring Memberships charged on the 1st of the month (Pro-rata)

A 'Recurring Membership' also known as a 'Subscription' is a membership that continuously repeats for a duration set by you, for example, daily, weekly or monthly. If this membership is charged on the 1st of the month the membership is charged based on how many days of the payment cycle are left. e.g. A client buys a membership on the 15th of the month, but the next payment cycle doesn't kick in until the 1st of the following month, they would only pay half of that month's fee as they will only be attending for 2 out of the 4 weeks of that particular payment cycle. 

Watch this video to Pause these types of Memberships;

 

Please note;

You can follow a similar method and continue to charge on with 1st month, however, this is not recommended in the current climate as it can cause more admin work than is needed and as we’re not sure when protocols on closures will end, it's best to change the next payment date to a more suitable one.

If you do insist on charging on the 1st of the month, the end date you would want to choose for the current membership would be the last date of the month so that the next membership cycle begins and charges on the first of the following month. If you then need to push that date out further, you will need to edit it again to the last date of the next month.

Single Memberships (Fixed-term) 

A 'Single Membership' is a membership with a once-off payment for a specific period, for example, a day, a week, a month. 

Watch this video to Pause these types of Memberships;

 

Single Memberships (Fixed-term) with Credits 

A 'Single Membership' is a membership with a once-off payment for a specific period, for example, a day, a week, a month with some Service Credits' attached to it. Service Credits can be used against a pre-determined number of services. One credit is used for one booking. 

There are three types of 'Service Credits' you can set up; 

  • Classes
  • Appointments
  • Facilities

Watch this video to Pause these types of Memberships;

 

Service Credit Packs 

A 'Service Credit Pack' is a pack of class credits that your client can use against a pre-determined number of services. One credit is used for one booking. 'Service Credit Packs' aren't usually considered 'Memberships', but they can be set up from the same place. 

There are three types of 'Service Credit Packs' you can set up; 

  • Classes
  • Appointments
  • Facilities

 

How to edit a Pause

There may be times when you need to edit the pause date. This is often known as 'unpause' however, you can also change the pause date to another future date. To edit, select the 'Edit' button, choose the new date and click the green tick '✓'

Please note;

  • By editing the 'Pause' re-activation date, this will not change the next payment date. If you are trying to edit the next payment date of a membership, the best method is to cancel the current active membership and subscription. Then re-add the membership, with a future start date of when you want the payment date to be.
  • When editing a pause date you can only bring the date back so if you want to extend a pause, you will need to cancel and re-add the Membership. There is an exception to this rule with Single Memberships and Consecutive Membership lined up after a Single Memberships. 

To learn about pausing a membership from Glofox Pro, read the below article; 

What happens to the client's next payment?

When pausing, the next payment date will be extended by the number of days the membership is paused for, eg. If I had 7 days until my next payment and then went away for 2 days, my next payment date would move out the two further days.

In the infographic sample below;

  • The client starts their membership on January 1st and has 30 days until their next payment is taken (This means the client is on a monthly Recurring Membership)
  • The client decided to go on holiday on January 10th, so they paused their membership for 10 days (Reactivating on January 20th) 
  • The Pause has moved their next payment date by out 10 days (Their original next payment date was February 1st, but it will now happen on February 10th) 
  • Their future next payment dates will now continue to occur on the 10th of each month, instead of the 1st 

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Next steps and additional support

For more information on managing memberships, check out our COVID-19 Resources page: 

For additional support, reach out to support@glofox.com, and we will be happy to assist you. 

 

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