Product Update - March 2020


In a difficult time for our industry, I wanted to keep you up to date on some of the work we're doing to support and protect the businesses within our community.

This email outlines some recent updates:

  • new Knowledge Base that has help and best practices for using Glofox
  • An invite to a webinar we're running on Thursday to share some advice for protecting your business from COVID-19
  • Recent updates to the product that helps with finding and addressing failed payments.

Glofox Knowledge Base

This month we launched our new Knowledge Base, a help center that guides you through setting up and using Glofox. We have rewritten all the main articles and created more comprehensive guides.

We're also building out COVID-19 specific resources that describe how some of the features of Glofox can help you be more flexible and how you can communicate better with your members.

We will be improving this Knowledge Base continually, and I'll keep you up to date as we add more resources.


Webinar: Protecting your Members and Your Business During COVID-19

Whether you decide to keep your doors open or closed during this period, you must continue to invest in the community you have built.

On Thursday, 19th March, we're running an initial webinar to walk you through some best practices for operating, how you can show flexibility to members, best practices for minimizing churn, and tips for keeping them engaged and loyal to your business.

New Feature: More Successful Transactions for Your Studio

The new Overdue Filter on the Members tab makes it easier to see members with failed payments and take action to retrieve these payments. Retrying the payment or reaching out proactively, enables you to retain more paying customers.


While you may have to show some flexibility to overdue members, now you can see how many are overdue and engage them as quickly as possible.

We'll be back in touch with more product updates and articles, guides, and webinars as we add them to our Knowledge Base.

As always, if you have any questions or if there is any way we can help, be sure to get in touch.

Take care,

Anthony Kelly

Chief Customer Officer at Glofox

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