This article will take you through;
- How to cancel a class from the Dashboard
- How to cancel a class from Glofox Pro
- Next steps and additional support
How to cancel a class from the Dashboard
You may need to cancel some of your upcoming classes due to the outbreak of COVID-19. We've made that process as easy as possible for you. To cancel an upcoming class, follow these steps;
- From the dashboard, use Global Search to locate the class you need to cancel (Alternatively, you can search for it in Calendar View on the 'Manage' tab or fro your Dashboard home page)
- The class tab will pop up, from here click 'Delete Class'. This will delete the class and cancel all bookings associated with it.
How to cancel a class from Glofox Pro
To cancel a Class using Glofox Pro, follow these steps;
- From Glofox Pro, go the 'Schedule' tab
- Then locate the class you want to cancel and click it
- Then click the 'Actions' button on the top-right of the screen
- Click 'Cancel event'
- Confirm cancel by clicking 'Yes, cancel the class'
Next steps and additional support
For more information on managing memberships, check out our COVID-19 Resources page:
For additional support, reach out to support@glofox.com, and we will be happy to assist you.
Comments
Does this cancel a single class, or all upcoming as well? I need a way to cancel a single class.
Hello Kjetil, if you cancel a class from the calendar tab or class slideout, it will delete that particular instance of the class.
Hi Shauna,
How do we delete a recurring class scheduled, without having to go through deleting every single individual class?
Regards
Hi Ryan,
If you go to the "Classes" tab here https://glofox.com/dashboard/#/classes you will have the option to delete a scheduled recurring class by clicking "Edit" on the class you wish to delete and then "Schedule". You can then delete the recurring timeslots by clicking on the trash/bin symbol. Then click "Save".
For additional support, reach out to support@glofox.com, and we will be happy to assist you.
Thanks,
Luke
Hi guys,
When I cancel recurring classes - it also removes historical - is that right? Is there a way to prevent this?
Hey there!
Cancelling recurring classes should not remove any historical information, can you reach out to support@glofox.com and we can get to the bottom of this for you!
Thanks Niall - it definitely has - I will lodge with support
Thanks
if a class is cancelled do the members get their credits back
Hi there, yes if a class is cancelled before it starts and was paid for by members they will receive credits back. If you have any questions on this please reach out to support@glofox.com
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