How to Cancel a Membership

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This article will take you through;

  1. How to cancel a membership
  2. Next steps and additional support

How to cancel a membership

If your client doesn't want to Pause or isn't happy with the alternate value you are offering them during COVID-19 Gym closures, you may need to cancel some memberships. We've made that process as easy as possible for you. To cancel a membership, follow these steps; 

  1. From the Glofox dashboard, click 'MANAGE'
  2. Then, click 'Clients'
  3. Locate your member's profile from the 'Clients' list or use 'Global Search' to search for the individual member
  4. Once you've located the member, click on their name
  5. From their member profile, click on the 'Membership' tab
  6. On the active membership, click the 'Actions' button
  7. From the 'Actions' button drop-down menu, click the 'Cancel Membership' button
  8. Select either 'Cancel now' or choose a date for the membership to be canceled
  9. Click 'Confirm membership cancellation'
  10. If your member is on a Recurring Membership, you will be prompted to cancel their 'Membership' or their 'Membership and Subscription'. If your member is on a Single Membership, you will only be prompted to cancel their 'Membership' 

CancellingMembership.gif

Please note;

If you decide to delete a member and that member is on recurring membership you must ensure that you cancel their subscription before deleting them. If you do not cancel the member's subscription*, it will continue to charge them even after they have been deleted.

*The subscription is the Recurring Payment attached to the Recurring Membership. 

 

Next steps and additional support

For more information on managing memberships, check out our COVID-19 Resources page: 

For additional support, reach out to [email protected], and we will be happy to assist you. 

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