This article will take you through;
How to cancel a membership
If your client doesn't want to Pause or isn't happy with the alternate value you are offering them during COVID-19 Gym closures, you may need to cancel some memberships. We've made that process as easy as possible for you. To cancel a membership, follow these steps;
- From the dashboard, locate your member's profile from the 'Clients' tab or 'Global Search'
- From their profile, click on the 'Membership' tab
- Click the 'Cancel Membership' button
- If your member is on a Recurring Membership, you will be prompted to cancel their 'Membership' or their 'Membership and Subscription'. If your member is on a Single Membership, you will only be prompted to cancel their 'Membership'
Please note;
If you decide to delete a member and that member is on recurring membership you must ensure that you cancel their subscription before deleting them. If you do not cancel the member's subscription*, it will continue to charge them even after they have been deleted.
*The subscription is the Recurring Payment attached to the Recurring Membership.
Next steps and additional support
For more information on managing memberships, check out our COVID-19 Resources page:
For additional support, reach out to [email protected], and we will be happy to assist you.
Comments
Hi Dominic,
If you're having any issues cancelling a membership do let us know at [email protected] and we'll be happy to help you.
Thanks,
Luke
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