This article will take you through;
What is a Paused Membership?
A Pause on a Membership is the action of pausing a member's access and payments for a period. You may have paused some memberships due to the outbreak of COVID-19. The 'Paused Membership' filter will allow you to find these members to message them, unpause them or edit their profile.
It’s now possible to pause unlimited monthly recurring Memberships that are set up to be billed on the first of the month, these Memberships are often referred to as Pro-Rata or Prorated Memberships.
Currently, the only membership types that can be paused are recurring memberships. This includes both a regular recurring membership and service credit packs that have been set to recur. Single & restricted memberships cannot be paused at this time.
How to find a Paused Membership
‘Paused Memberships' are easy to find using the Membership filter in the 'Clients' tab. To find Paused Memberships, follow these steps;
- From the Dashboard go to the Manage tab
- Then the 'Clients' tab
- Then click 'Add Filter'
- Select 'Membership' drop-down
- Then select 'Paused' and click 'Apply'
You will now see a list of members with a paused membership. On the right-hand corner, you will see an action drop-down, from here you can choose to download a 'Paused Membership' report, or send a message to those with paused memberships.
- Client filters are not available on all Glofox packages, for more information or to upgrade, reach out to us at [email protected].
Next steps and additional support
For more information on managing memberships, check out our COVID-19 Resources page:
For additional support, reach out to [email protected], and we will be happy to assist you.