How to Find Paused Memberships


This article will take you through;

  1. What is a Paused Membership?
  2. How to find a Paused Membership
  3. Next steps and additional support

What is a Paused Membership?

A Pause on a Membership is the action of pausing a member's access and payments for a period. You may have paused some memberships due to the outbreak of COVID-19. The 'Paused Membership' filter will allow you to find these members to message them, unpause them or edit their profile. 

Please note;

  • You can't currently pause a membership that is set up to charge on the 1st of the month but this feature is coming soon. 

How to find a Paused Membership

‘Paused Memberships' are easy to find using the Membership filter in the 'Clients' tab. To find Paused Memberships, follow these steps; 

  1. From the Dashboard go to the Manage tab
  2. Then the 'Clients' tab
  3. Then click 'Add Filter'
  4. Select 'Membership' drop-down
  5. Then select 'Paused' and click 'Apply'

You will now see a list of members with a paused membership. On the right-hand corner, you will see an action drop-down, from here you can choose to download a 'Paused Membership' report, or send a message to those with paused memberships.

Please note:

  • Client filters are not available on all Glofox packages, for more information or to upgrade, reach out to us at

Next steps and additional support

For more information on managing memberships, check out our COVID-19 Resources page: 

For additional support, reach out to, and we will be happy to assist you. 


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  • There is no "add filter" button.

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