How to Find Paused Memberships

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This article will take you through;

  1. What is a Paused Membership?
  2. How to find a Paused Membership
  3. Next steps and additional support

What is a Paused Membership?

A Pause on a Membership is the action of pausing a member's access and payments for a period. You may have paused some memberships due to the outbreak of COVID-19. The 'Paused Membership' filter will allow you to find these members to message them, unpause them or edit their profile. 

Please note;

It’s now possible to pause unlimited monthly recurring Memberships that are set up to be billed on the first of the month, these Memberships are often referred to as Pro-Rata or Prorated Memberships.

Currently, the only membership types that can be paused are recurring memberships. This includes both a regular recurring membership and service credit packs that have been set to recur. Single & restricted memberships cannot be paused at this time.

How to find a Paused Membership

‘Paused Memberships' are easy to find using the Membership filter in the 'Clients' tab. To find Paused Memberships, follow these steps; 

  1. From the Dashboard go to the Manage tab
  2. Then the 'Clients' tab
  3. Then click 'Add Filter'
  4. Select 'Membership' drop-down
  5. Then select 'Paused' and click 'Apply'

You will now see a list of members with a paused membership. On the right-hand corner, you will see an action drop-down, from here you can choose to download a 'Paused Membership' report, or send a message to those with paused memberships.

Please note:

  • Client filters are not available on all Glofox packages, for more information or to upgrade, reach out to us at [email protected].

Next steps and additional support

For more information on managing memberships, check out our COVID-19 Resources page: 

For additional support, reach out to [email protected], and we will be happy to assist you. 

 

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  • There is no "add filter" button.

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