Can my clients remove their payment method and replace it with a new one themselves?


Yes, instruct your client to view their profile on the Member App by clicking on their profile picture.

To replace click 'Payments' > 'Replace' > Insert new card details

It is also possible to delete a payment method by following the same steps.

Profile > 'Payments' > 'Delete' > Yes

Please note:

If your member is on a Recurring Membership, they will need to have either a Direct Debit or Credit Card on file to replace the existing one with.

Next steps and additional support

For information on onboarding your clients, read the below article;

 For additional support, reach out to, and we will be happy to assist you. 

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