We have put together a suggested email for you to share with customers after making the switch to Glofox. We have also attached some downloadable guides to help you onboard your members. Download these and send to members as you see fit:
- Using the Member App to Book Classes
- Using the Member App to View On-Demand Content
- Using the Web Portal to Book Classes
- How to Join a Zoom Class
If you have any questions or would like to see more resources for members, comment below. Thank you!
Email Template - We’re moving to Glofox (with Glofox Member App, no payment migration)
Subject: We’re moving to Glofox
Hello [INSERT CLIENT NAME]
We’re delighted to announce our move to Glofox!
Glofox is a fitness management software helping us to help you. Don’t worry, nothing has changed in terms of classes or schedules and you can still book in and buy memberships from our website [INSERT WEB ADDRESS].
The only thing we ask you to do is download our new member app from the App Store, or Google Play and update your payment details.
To update your payment details from the member app go to your profile and tap ‘Payments’.
Email Template - We’re moving to Glofox (with a Standalone App, no payment migration)
Subject: We’re moving to Glofox
Hello [INSERT CLIENT NAME]
We’re delighted to announce our move to Glofox!
Glofox is a fitness management software helping us to help you. Don’t worry, nothing has changed in terms of classes or schedules and you can still book in and buy memberships from our website [INSERT WEB ADDRESS].
The only thing we ask you to do is download our new member app from the App Store, or Google Play by searching for [INSERT STUDIO NAME] and then update your payment details.