Glofox Connect - The New Normal for Member Experience - Hear How the Best Are Doing It Post COVID-19


The New Normal for Member Experience. Hear How the Best Are Doing It Post COVID-19

Emma Barry, Global Fitness Authority and Author of Building a Badass Boutique, Dr. Paul Bedford, Fitness Industry Expert on Retention, Attrition and Customer Experience, Chris Stevenson IHRSA Board Member, Customer Experience Expert and Owner of Stevenson Consulting, Steve Pirt, CEO of Friction Free Fitness and Barry Ennis and Shay Kostabi, hosts of The Fitness Career Mastery Podcast give expert insights on the value you need to be providing to keep members engaged.

In this session you will learn:

  • What you need to do to keep members retained
  • Early intervention strategies to prevent churn
  • What every touchpoint looks like on the customer journey now
  • A look into future trends that will affect member experience

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