1. When is this going to affect my members?
From November 19th, we will begin the process of removing your own app from the App Store so new members won't be confused and download this old app by accident. The old app will stop working in December, so it is important that all your members have downloaded the Glofox app before this happens, so they can continue to book their classes and manage their memberships with the new, faster, easier to use Glofox app.
2. What do I need to do?
All you need to do is communicate this exciting change to your members.
We've drafted some content that you can share on social media or in a Newsletter to make it easier to communicate the change with your members.
Share the news with your Members
Perfect for : Sharing on Facebook or in a Newsletter
You can download the infographic, by clicking on the link at this end of this article, and share on Facebook or send out as part of an upcoming email newsletter.
Perfect for : Sharing on Instagram
We've also split the 'how to' guide into 6 images that work perfectly as a slideshow on instagram! Here is a helpful guide from Instagram on how to upload multiple photos in one post: article here
Links to download all of these images are available at the end of this article - they are named in the order to upload!
Update the links to download your app
You may have links on your website, social media accounts or in emails that make it easier for new Clients to download the app for your Studio. If this is the case, make sure that you update the links so new clients will download the Glofox app. To make life easier, you can find these links below:
Link to download the Glofox app for iPhones: link here
Link to download the Glofox app for Android phones: link here
3. What if I want to keep my own App?
If you would like to maintain the brand awareness that having your own App creates, that is no problem. To learn more about costs associated with this option and next steps to take, reach out to your Customer Success Manager, or contact email@example.com.