Signing E-Agreements from the Glofox Pro App and the Member App

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This article will take you through;

  1. How to Sign E-Agreements via Glofox Pro 
  2. How to Sign E-Agreements via the Member App
  3. Next steps and additional support

How to Sign E-Agreements via Glofox Pro

Glofox Pro - Kiosk Mode allows new member sign-ups from your Glofox Pro app. (Note: This is not available on all Glofox packages). When you sign into Glofox Pro, you will be prompted to choose ‘Staff Mode’ or ‘Kiosk Mode’. Kiosk mode works in a very similar way to the Kiosk App. 

By choosing ‘Staff Mode’, you will continue to the Glofox Pro app as normal, by selecting ‘Kiosk Mode’, you will enter into the client sign-up form. 

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Prospects and members can sign both the Waiver and the Terms & Conditions in the Pro App ('Staff Mode'). This is beneficial when you want the prospect or member to sign in the Studio/Gym, simply hand them the mobile or tablet device to complete the signing process. 

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When your clients visit ‘Kiosk Mode’ from your mobile device, they will see a form like the one shown below:

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They will follow these steps to sign up: 

  1. First, they will see a branded page with your logo, brand colors, and the business name just like your branded member app. From here they will click ‘Sign up now’
  2. Next, they will be prompted to enter their name, last name, email, and phone number, and an option to sign up for marketing communications from you. Then they will click ‘Continue’
  3. On this page, they will select a gender, date of birth, zip code, emergency contact name, and emergency contact number (The only required field on this page is gender and date of birth). Then they will click ‘Continue’
  4. Now they have an option to let you know how they heard about your Gym or studio by selecting Facebook, Instagram, Another Client, Work of mouth, or Other Advertising. Then they click ‘Continue’
  5. Now they have the option to take a selfie to upload to their profile or skip this step. If they take the photo, they can choose to ‘Use this photo’ or ‘Take another one’ 
  6. If you have the e-agreements add-on, your new client will be prompted to sign and accept your studio Waiver. If you do not have the e-agreements add-on there will be a checkbox for members to confirm their acceptance of your studios’ waiver. (For more information on E-Agreements, click here). Then they click ‘Continue’.
  7. The last screen will be another branded page with your logo and a ‘Welcome to the Studio’ message.

Here's what the full flow looks like via a mobile device: 

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Once a client signs up on the Kiosk, they will automatically populate to your ‘Leads’ tab on the dashboard and Glofox Pro. From here you can collect additional information, sign them up to class, assign them a Membership, and much more.

Please note: 
Glofox Pro, Kiosk Mode, E-Agreements and the Leads tab are not available on all Glofox packages, for more information or to upgrade, reach out to [email protected]

 

How to Sign E-Agreements via the Member App (Waiver) 

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  1. First, they will see a branded page with your logo, brand colors, and the business name. From here they will click ‘Sign up now’
  2. Next, they will be prompted to enter their email and password, followed by their first name, last name, an option to sign up for marketing communications from you, phone number and date of birth.  
  3. If you have the e-agreements add-on, your new client will be prompted to sign the Waiver document. If you do not have the e-agreements add-on there will be a checkbox for members to confirm their acceptance of your studios’ waiver. (For more information on E-Agreements, click here). Then they click ‘Continue’.
  4. The last screen will be another branded page with your logo and a ‘Welcome to the Studio’ message.

How to Sign E-Agreements via the Member App (Terms & Conditions)

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  1. First, they will select their desired membership and hit 'Purchase'. 
  2. Next, they will be prompted to sign the e-agreements. If you do not have the e-agreements add-on there will be a checkbox for members to confirm their acceptance of your studios’ terms & conditions.
  3. Once they have added their signature, they will see the membership purchase success screen.

Existing Customers Signing E-Agreements on the Member App

For customers that already have an account, or didn't complete signing when they registered or purchase a membership, they will be prompted to sign within the member app. 

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Signed E-Agreements via Email 

Your leads and clients will receive a signed copy of the document to the email address associated with their account. 

If E-Agreements are enabled on your Dashboard, this 'Signed Document' email will be visible in the 'Connect' section under the 'Messages' tab. The email will be activated by default. 

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Next steps and additional support

To learn more about 'Glofox Pro', read the following article;

For additional support, reach out to [email protected], and we will be happy to assist you.

 

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