Product Update - August 2020

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Enhance Your Member Experience and Grow Your Revenue

This past month, we've been working on some updates designed to enhance your members’ experience and help you grow and retain your member base. We have launched functionality that allows you to pause Memberships that are set up to be charged on the 1st of the month. We’ve made an update to Account Balance, which enables your members to use the money on their account toward recurring membership payments. We’ve launched our in-depth analytics add-on, Glofox Insights, to help you understand, retain, and grow your business. 

Understand, Retain and Grow with Glofox Insights

We’re launching a new add-on tool called Glofox Insights. Eliminate the guesswork from your business and get certainty that your actions positively impact your future.

We’re running a webinar this Thursday to show you how you can use Glofox Insights to understand your customer base better, act quickly, and improve your business’s health. Register your interest here; 

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For more information, reach out to your Customer Success Manager or check out our Knowledge Base article.

Provide Flexibility to Members on Prorated Recurring Memberships

You can now provide more flexibility to members with recurring memberships charged on the 1st of the month by giving them the ability to pause in monthly increments, modify a pause and schedule a pause. 

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For more information on Pausing Recurring Memberships charged on the 1st of the month, check out our Knowledge Base article.

Grant Quick Access to New Clients With the Glofox Pro Sign-Up Kiosk

You can now allow new clients to sign up quickly and easily with the Glofox Pro Sign-Up Kiosk. Using Glofox Pro, you can choose whether to sign into Glofox Pro for staff, with all the standard functionality of the staff app, or you can sign in on Kiosk mode to allow new clients to input their details and sign up in seconds!

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Please note that this feature is available for Platinum customers only. For more information, reach out to your Customer Success Manager or check out our Knowledge Base article.

Early Access: Provide Alternative Payment Methods with Account Balance

Account balance gives you and your members more flexibility when making payments, and it can now be used towards membership subscription payments. 

At the moment, this feature is available for early access. To get early access, reach out to your Customer Success Manager and check out our Knowledge Base article for more information on the capabilities of Account Balance.

Let me know what you think of these updates! If you have any questions or feedback on any of these features, reply to this email, and we’ll be sure to get in touch.

 

Anthony Kelly

Chief Customer Officer at Glofox

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