FAQ: My clients are not being promoted to sign their e-agreements

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Q: My clients are not being promoted to sign their e-agreements, why?

A: This might be because you have not added a required e-signature to the E-Agreements template. 

To do this, follow these steps: 

  1. From your Glofox Dashboard, click the menu icon at the top-right hand corner of your screen
  2. Click 'Settings' 
  3. Click 'Forms' 
  4. Select 'Edit' on either the 'Membership Terms and Conditions' or 'Waiver' 
  5. You will see a button called 'Signature' at the bottom of the form, click this to add a required signature. Remember, you can add as many required signatures as you likeScreenshot_2020-09-28_at_13.37.14.png

Next steps and additional support

To get started with E-agreements, reach out to customersuccess@glofox.com. For more information on E-Agreements, read the following articles:

For additional support, reach out to support@glofox.com, and we will be happy to assist you.

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2 comments
  • I didn't show the signature box, nor did i choose to sign.

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  • Hello ChoCafe, I'm sorry to hear you're having trouble. As there could be a variety of reasons why this might be happening, I would like to direct you to our support team. Please email support@glofox.com and someone will respond as soon as possible to get this sorted for you. Thank you.

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