This article will take you through;
- What is Glofox Insights?
- What is Member Activity in Glofox Insights?
- Getting the most out of your Member Activity data
- Next steps and additional support
What is Glofox Insights?
Glofox Insights is an advanced analytics tool. It helps you eliminate the guesswork from your business and get certainty that your actions will have a positive impact on its future. Glofox Insights is an add-on tool, that existing Glofox customers can upgrade to, which allows you to get the most value from your data. If you'd like to learn more about Glofox Insights or if you are considering upgrading to Glofox Insights, reach out to customersuccess@glofox.com and our team will be happy to help you.
What is Members & Memberships in Glofox Insights?
From the Members & Memberships dashboard in Glofox Insights, you’ll have a clearer picture of the overall membership status of your clients. Simply set a date range for any of the following membership data points and you’ll be given a snapshot of their current totals along with trends over time.
This includes:
- Active Members
- New Joiners
- Rejoiners
- Expired Members
- Paused Members
- Overdue Members
- Member Net Change
Please note;
For our customers using Glofox Insights for Multiple Locations, you can view each of the below dashboards for your overall business as well as per individual gym/studio location.
Getting the most out of your Members & Memberships data
Each of the segments in Members & Memberships can be examined in more detail by simply clicking on the data you’d like to know more about. This will provide you with a clear list of the exact members for each. With this information you could target each individual with a more tailored approach depending on the segment they fall into, helping to move these numbers in a positive direction.
Total Memberships over time
Having a view of the total all of your Members in one place creates an easy-to-understand picture of your client-base. With this information, you can ensure that you are providing this segment of customers with the highest quality of service and the most up-to-date fitness advice from your gym or studio. Knowing who your active members are and making sure that they are getting the best out of your business is one of the most fundamental elements that helps increase long-term retention. This graph breaks down to show Active, Paused and Overdue memberships.
Total Lost Memberships
With the Lost Members report, you are able to see an overview of every client that is no longer active with your business. This includes clients who either have a Cancelled or an Expired membership. The Lost Members report provides you with complete insight into any clients that your business has lost over a time period of your choosing.
This allows you to track expired and cancelled members over time and easily create a list of lost members that can you can export in order to retarget them with the goal of re-engaging these members as active clients.
The Lost Members report saves you time and helps with revenue growth as you re-engage lost clients and win back previous business.
New Memberships over time
You may wish to provide a more hands-on experience for New Joiners and Rejoiners as they get started. With Glofox Insights you’ll know exactly who these members are and be able to reach out to them with a personal touch by pulling their member data directly from the dashboard. Here’s some action suggestions to get the most out of your New Joiner and Rejoiner data.
|
Recommended Action |
Expected Result |
|
Engage closely with New Joiners by providing them with free, branded gym gear, giving them extra one-on-one attention, or laying out a personalized fitness & nutrition plan to help make them feel extra welcome. |
Higher conversion; Increased retention; Increased brand loyalty. |
|
Set a sales goal for the team based on the number of New Joiners over a given period of time and agree that commission is paid if the new joiner is still a member after 3 months. |
Incentivized sales team; Increased acquisition; Increased retention. |
|
Follow up soon after sign up to ensure that all New Joiners feel welcomed and that they are given the best support while getting started. |
Higher retention. |
|
Target New Joiners with a special offer or incentive if they get a friend to sign up. |
Higher retention; Increase in qualified leads. |
|
Examine the types of memberships that lead to clients rejoining. |
Allows you to understand the memberships that are attracting users over and over again. You could then use this information to re-target other past customers with these memberships. |
|
Reward Rejoiners with a free class or some other incentive such as free gym merchandise. |
More committed customers; Increased retention. |
Member Net Change
Member Net Change provides you with a snapshot of your membership growth rate at any given moment. With this information, you have a finger on the pulse of your business at all times to make sure that your team’s efforts are focused on the right areas to create the right kind of impact. Viewing historical member net change data in Glofox Insights shows you which months are performing the worst. You could then examine the activities that were or were not carried out during those poorly performing months. This can help you create a more intense strategy to prevent cancellations and run more effective campaigns to increase lead conversion during these down periods.
Next steps and additional support
Glofox Insights is even more effective when you combine the in-depth knowledge of your Member Activity with SMS and reach out to your members with a personal touch. With an open rate of 98%, SMS is an extremely powerful medium for you to get your brand's message across. We’ve included some helpful material below to help you get the most out of SMS with Glofox.
We've also included some additional resources below for you to get the most out of Glofox Insights:
- Grow Your Business With Glofox Insights
- Glofox Insights: Optimize Your Revenue Streams
- Glofox Insights: Enhance Lead Acquisition & Conversion
- Glofox Insights: Boost Retention and Improve Class Utilization
- Glofox Insights: Personalize Your Member Experience
If you’d like to get started with Glofox Insights and get the most out of your Member Activity data to help you grow your business, reach out to customersuccess@glofox.com.
For any additional support reach out to support@glofox.com and we will be happy to assist you.