This article will take you through;
- What is Glofox Insights?
- What is Sales Activity in Glofox Insights?
- Getting the most out of your Sales Activity data
- Next steps and additional support
What is Glofox Insights?
Glofox Insights is an advanced analytics tool. It helps you eliminate the guesswork from your business and get certainty that your actions will have a positive impact on its future. Glofox Insights is an add-on tool, that existing Glofox customers can upgrade to, which allows you to get the most value from your data. If you'd like to learn more about Glofox Insights or if you are considering upgrading to Glofox Insights, reach out to customersuccess@glofox.com and our team will be happy to help you.
What is Sales Activity in Glofox Insights?
From the Sales Activity dashboard in Glofox Insights, you can see all of your revenue streams in one place. This is really insightful information as it essentially lays out which of your business activities are generating the most income and which are lagging behind. This helps you decide which revenue sources to double down on and which need more attention to bring them to a healthier place.
This includes:
- Total Sales
- Sales by Payment Type
- Membership Sales
- Single Membership Sales
- Upfront Fees
- Recurring Subscriptions
- Credit Pack Sales
- Store Revenue
- Other Sales
- Money Owed
Please note;
For our customers using Glofox Insights for Multiple Locations, you can view each of the below dashboards for your overall business as well as per individual gym/studio location.
Getting the most out of your Sales Activity data
Each of the segments in Sales Activity can be examined in more detail by simply clicking on the data you’d like to know more about. This will provide you with a more granular view of each data segment and allow you to discover the key drivers and detractors for each of your gym/studios’s revenue streams. With this information, you’ll know which activities to double down on and which need more of your attention to bring them up to par.
Total Sales & Sales by Transaction Type
Total Sales provides you with a live breakdown of your overall sales activity. You can set a date range to view a full breakdown of sales for that period and see how your business is performing over time.
Sales by Transaction Type will help you better understand where the most and least revenue is being generated. With Glofox Insights for multiple locations you are also able to view Sales by Location and Total Sales by Branch, allowing you to keep tabs on your locations that are performing the best and those that need more support.
|
Recommended Action |
Expected Result |
| Use your Total Sales results for previous months to set clearer sales targets for your staff. Reward staff for reaching certain targets. | Incentivised staff; More likely to hit sales targets; More revenue generated. |
| Use Sales by Payment Type data to target users who are booking Pay As You Go and engage with these users to promote the value of membership. | More revenue; Increased retention. |
| If you are using Glofox Insights for Multi-locations, you can use this data to identify the branches that are performing the best and the worst and take corrective action. | Increased performance per branch; Increased revenue. |
Credit Pack Sales
Credit Pack Sales provides you with an easy-to-understand breakdown of all of the revenue brought in from the sale of class packs and personal trainer sessions. With this information, you’ll have a better understanding of this non-recurring revenue stream. This will help you to focus on increasing credit pack sales or trying to convince your customers, that are purchasing credit packs, to move to a recurring membership.
|
Recommended Action |
Expected Result |
|
Identify which customers are your most frequent credit pack buyers. Target them to convert to a recurring subscription. Perhaps offer a discount or gift their first membership cycle free to help sweeten the deal. |
More predictable recurring revenue; Increased retention. |
Store Revenue
Store Revenue is a look at the revenue generated by any items sold from your store, if you have one. A store is an excellent way to generate auxiliary revenue beyond your core fitness services and we recommend it to all of our customers who want to create more efficient and scalable revenue streams. For customers who already have a store set up with Glofox, you can use these insights to make smarter decisions when it comes to deciding on the goods that you’re selling or not.
|
Recommended Action |
Expected Result |
|
Review a breakdown of your Store Revenue with one click and discover the most and least sold store items. Use this information to add more items that are similar to your top sellers and, remove, or promote your least selling items. |
More efficient stock management; Increased revenue. |
| Review the sale of certain items over time and adjust stock according to the times of the year when they are most and least popular. | More efficient stock management; Increased revenue; Decreased cost. |
Other Sales
Other Sales includes any revenue that is generated from the sale of anything other than a membership or item in your store. This includes event books, custom charges, account balance top-ups, and other ad-hoc revenue streams that your gym or studio might have for sale.
|
Recommended Action |
Expected Result |
| Identify potential revenue sources that you are currently not taking advantage of and implement them into your business on a trial basis to see if they perform. | New revenue streams. |
| Identify the ad-hoc revenue sources that are performing the best and invest more time in promoting them to customers that may not be aware of them. | Increased revenue. |
Money Owed
Money Owed provides you with a clear picture of all outstanding balances owed by your clients. Collecting outstanding fees can be a tedious task at the best of times so we’ve made it as simple as possible for you to see which of your clients has an overdue balance, how much they owe, and how long they’ve had an outstanding balance, so that your team can take the most effective action.
|
Recommended Action |
Expected Result |
| Schedule a recurring report of Money Owed to be automatically sent to your team at a time and day of your choice using Glofox Insights. | More revenue; Improved debt collection process; Improved process for capturing failed payments. |
Next steps and additional support
Glofox Insights is even more effective when you combine the in-depth knowledge of your Sales Activity with SMS to reach out to your customers when you're running membership or sales promotions. With an open rate of 98%, SMS is an extremely powerful medium for you to get loud about any membership or store sales promotions you have running. For example, for members who aren't on a recurring membership yet, you could try offering a discount or gift their first membership cycle free to help incentivize them to switch to a recurring subscription. We've included some helpful material below to help you get the most out of SMS and running free membership period promotions with Glofox.
- Getting Started With SMS
- How to Send an SMS to Your Clients
- Run Membership Promotions with Gift Free Time
We've also included some additional resources below for you to get the most out of Glofox Insights:
- Glofox Insights: Better Understand & Respond to Your Membership Trends
- Glofox Insights: Enhance Lead Acquisition & Conversion
- Glofox Insights: Boost Retention and Improve Class Utilization
- Glofox Insights: Personalize Your Member Experience
If you’d like to get started with Glofox Insights and get the most out of your Sales Activity data to help you grow your business, reach out to customersuccess@glofox.com.
For any additional support reach out to support@glofox.com and we will be happy to assist you.