How to Set Up a Roaming Membership

This article will take you through;

1. What is a Roaming Membership?
2. How to set up a Roaming Membership
3. Roaming and Credit Packs
4. Next steps and additional support

What is a Roaming Membership?

A Roaming Membership allows your members to sign up for a single membership that grants them access to multiple locations. For Glofox customers with multiple gyms or studios, this membership type provides your members with the choice and flexibility when it comes to where they prefer to work out.

How to set up a Roaming Membership

A member can only roam to multiple gym locations if their membership is enabled to do so. You can find details on how to set up a roaming membership for a member below. 

1. From the Glofox Dashboard Homepage, click ‘MANAGE’ 
2. From the ‘MANAGE’ page, click services
3. Click ‘+ Add’ to create a new membership or ‘Edit’ to update an existing one
4. In the ‘Details tab, while creating or editing a membership, scroll down to ‘Advanced Settings’
5. In the ‘Advanced Settings’ section, toggle ‘Enable Roaming To Linked Locations’ on by clicking on the button beside it. The button will turn blue when roaming is enabled for this membership type
6. Select the ‘Branches’ that you would like to be included in the roaming membership 
7. Click on the ‘Plans’ tab
8. Ensure that you have at least one ‘Plan’ set up for this membership
9. Once you are happy with the plan details, click ‘Save’ and your new roaming membership will be created. This will apply to all Plans covered under the Membership when the toggle “Enable Roaming To Linked Locations” is enabled.

Any roaming membership that you create will only appear in the Glofox dashboard for the location that was logged into when the membership was originally set up. If one location sets up a roaming membership, that membership will only appear in that location's list of memberships, from the ‘Membership’ section of the Glofox dashboard. You would have to set up the membership on each location for it to appear in each. 

Once you have a Roaming Membership set up, you can then assign it to specific members with ease. You can check out our guide on How to Assign a Membership to a Client from the Dashboard if you’d like to learn more about assigning memberships to your clients.

Once a member has access to roam to another gym location, staff at that gym can continue to interact with that member as normal through their member profile on Glofox. This includes editing their personal details from the ‘Details’ tab, contacting them using the ‘Send Message’ function, or booking a class at the location that the staff member is logged into by clicking ‘+ Book’.

In order to allow a customer to use credits across locations, you must select ‘+ Purchase credit pack’ in the ‘Credits’ section of their member profile and set that credit pack to roaming. If you use the ‘+ Add Credits’ facility, the client will only be able to use those credits in the location from which the credits were purchased. You must purchase a credit pack that is set to roam in order for the client to be able to use these credits across locations. 

For reporting purposes, in the ‘REPORTS’ section of Glofox, you will only see data that relates to home studio members. For example, only revenue associated with clients who are a home studio member of the location you are logged into in Glofox will appear in the ‘Revenue Report’. Likewise, other reports such as the ‘Active Members’ report will only show members who signed up at the location you are logged into i.e. they need to be home members of the location that you are logged into in Glofox for them to appear in ‘Active Members’ and other reports. 

You can view all members that have access to the gym location you are logged into in Glofox by navigating to the “Clients” tab from the ‘MANAGE’ page and filtering by “Membership is active”. You will then see a full list of active members, including members who are not home members but have access to roam at the location that you are logged into. 

Roaming and Credit Packs

• If credits in the restricted recurring memberships are set to eligible for all classes, then there is no other consideration. Once the roaming version is assigned to the client, they'll be able to use the credits in both studios.
• If credits are assigned to be eligible for a Category, then, as long as the same group of classes in different locations share the same category, then the member will be able to book into those classes in both locations.
• If the credits are assigned to be eligible for specific classes, then the credits will only be able to be used in the location the membership was purchased.
• Set restricted memberships and service credit packs to start on their purchase date [not on the date of the first booking] so this does not prohibit the client from purchasing additional roaming packs.

Next steps and additional support

Roaming Memberships are a great way to incentivize new members to try out your services and an excellent way to increase retention. We’ve found that promoting Roaming Memberships is even more effective for conversion when combined with SMS or our lead capture form. We’ve included some helpful material below to help you get the most out of both. 

• Getting Started With SMS
• How to Send an SMS to Your Clients
• How to Capture Leads with Glofox
• Embedding the Lead Capture Form

Below you’ll find some more resources for getting the most out of other membership types with Glofox. 

• Getting Started With Memberships
• How to Set up Single and Recurring Memberships
• How to Set up a Trial Membership
• How to Set up Consecutive Memberships
• How to Set up a Restricted Services Membership
• How to Set up and Share a Private Membership
• How to Set up a Service Credit Pack

For additional support on roaming memberships, reach out to support@glofox.com and we will be happy to assist you.