Coming Soon: Subscriptions Paid by Flexible Payments

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This article will take you through;

  1. What are Subscriptions Paid by Flexible Payments?
  2. How do Subscriptions Paid by Flexible Payments work?
  3. Next steps and additional support

What are Subscriptions Paid by Flexible Payments?

Subscriptions Paid by Flexible Payments are a payment facility within Glofox that enables you to accept payments for clients who prefer to pay for their membership manually.

Instead of having their card or direct debit details saved for automatic, recurring payments, some of your clients may prefer to make payments for their membership manually, at the end of each billing cycle. Glofox facilitates this for a number of manual payment methods at checkout. This includes cash, bank transfer, cheque, or wallet balance.

Clients can also pay by card and your staff can select an option at checkout so that their card details are not saved for automatic, recurring payments in the future. This means that the client will have to come to your gym/studio at the end of each payment cycle to complete the payment manually. 

When a client's next payment is due, an outstanding invoice will appear on the transaction tab of their member profile in Glofox and they will be able to make a payment.

If the payment due date passes and the client has not yet made a payment, they will automatically be locked out of access to your gym's services and can only regain access when payment has been made. 

Flexibile Payment Methods will be available to all Glofox customers by end of Q1 2021. Should you have any questions related to the unlocking of any new features, reach out to [email protected] and we will be happy to assist you

Please note;

In order to make a payment using Subscriptions Paid by Flexible Payments, payment must be made by the client, with one of your staff members, physically, at your gym or studio.

How do Subscriptions Paid by Flexible Payments work?

Your staff can accept Subscriptions Paid by Flexible Payments at any time from within Glofox. Below are the steps required to process payment for cash, bank transfer, cheque, wallet balance, or one-off card payment. 

  1. From the Glofox dashboard homepage, select 'MANAGE'. 
  2. Then, click the 'Clients' tab
  3. Use the 'Search Clients' search bar to search for the client you would like to process a payment for
  4. Once you've located the client that you're looking for, click on their name to open their profile
  5. Click the 'Transactions' tab
  6. From the 'Transactions' tab select the invoice you would like to process payment for and it will be added to the cart
  7. From the cart, you can select the 'Payment Method'
  8. Choose the desired Flexible Payment Method that your client wishes to use from the 'Payment Method' dropdown menu. If your client is using a payment card as their Flexible Payment Method, be sure to leave the box marked “Use for future payments on this membership” unchecked and their details will not be saved for automatic, recurring payments. 
  9. Click 'Proceed with Transaction' to process the payment

Alternatively, if this is the first time setting up a membership for your client, you can follow the steps below to process the membership payment using Subscriptions Paid by Flexible Payments. 

  1. From the Glofox dashboard homepage, select 'MANAGE'. 
  2. Then, click the 'Clients' tab
  3. Use the 'Search Clients' search bar to search for the client you would like to process a payment for
  4. Once you've located the client that you're looking for, click on their name to open their profile
  5. Click the 'Membership' tab
  6. From the 'Membership' tab click 'Add membership'
  7. Select the membership you wish to process for your client and it will be added to the cart
  8. From the cart, you can select the 'Payment Method'
  9. Choose the desired Flexible Payment Method that your client wishes to use from the 'Payment Method' dropdown menu. If your client is using a payment card as their Flexible Payment Method, be sure to leave the box marked “Use for future payments on this membership” unchecked and their details will not be saved for automatic, recurring payments. 
  10. Click 'Proceed with Transaction' to process the payment

Next steps and additional support

We've included more resources below to help you manage payments with ease in Glofox.

For any further support on Subscriptions Paid by Flexible Payments, reach out to [email protected] and we will be happy to assist you. 

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