How to Book a Guest into a Class

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  1. What is a Guest?
  2. How to set up classes for Guests
  3. How to set up a Guest member profile
  4. How to book a Guest into a class
  5. Next steps and additional support

What is a Guest?

A guest (also known as a Pay As You Go (PAYG) client or drop-in client) is a client, who does not have an active membership or credit pack with your gym/studio, who can attend classes on a Pay As You Go basis i.e. paying for a class each time they want to attend.

How to set up classes for Guests

In order to book a guest into a class, you must first enable the Pay As You Go function in Glofox and then create a class that has this function active on it. Below you'll find details on how to do this. 

Enabling Pay As You Go classes

In order to set up a class so that it can be attended by guests, you first need to enable the Pay As You Go function in your Glofox Settings. The below steps will guide you through this setup:

  1. From the Glofox Dashboard homepage, click on the menu icon (≡) in the top right corner
  2. Then, click ‘Settings’
  3. From the 'Settings' page, click the ‘Clients’ tab
  4. Under the ‘Access Restrictions’ section, enable the button beside ‘Registration from the apps and web integration is enabled’. The button is blue when it is enabled
  5. Click 'Save Changes' in the top right-hand side corner of the page

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Creating a Pay As You Go class

Once the Pay As You Go function is enabled in 'Settings', you can set up a Pay As You Go class that guests will be able to book. The below steps will guide you through this part of the setup:

  1. From the Glofox Dashboard homepage, click 'Manage'
  2. Then, click the 'Classes' tab
  3. From the 'Classes' tab, click '+ Add'
  4. Enter your class details in the 'Details' tab
      • If you want to set a single price for this class, click 'Single Price' beside 'Price/Eligibility' Be sure to enable the 'Drop In Clients' toggle and enter a price to set the class as Pay As You Go
      • Alternatively, if you want to set up multiple prices for different member types for this class, click 'Different Prices' beside 'Price/Eligibility'. Be sure to enabled the 'PAYG' toggle to set the class as Pay As You Go 
  5. Click the 'Schedule' tab 
  6. Select a day(s) and time(s) for the class
  7. Click 'Save' and your class will be created

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How to set up a Guest member profile

Now that you have a class with the Pay As You Go feature enabled, you will need to create a member profile for your guest so that they can book into the class. The below steps will guide you through this:

  1. From the Glofox Dashboard homepage, click 'Manage'
  2. Then, click the 'Clients' tab
  3. Click the '+ Add Clients' button on the right-hand side of the screen
  4. Enter the guest's details
  5. Click 'Add Member'

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How to book a Guest into a class

Once the Pay As You Go/Drop-in option is enabled for a class, you can go ahead and book a guest into that class. Booking a guest into a class on Glofox is very easy and there are a number of ways you can do this which are detailed below.

From the Member's Profile 

You can book a guest into classes directly from their member profile by following the below steps:

  1. From the Glofox dashboard, click "Manage"
  2. Then, click the "Clients" tab
  3. Locate your client's profile from the 'Clients' list or use "Global Search" 
  4. Once you've located the client, click on their name to pull up their member profile
  5. Click on the “+ Book” button in the top right-hand corner of their profile
  6. Choose from the list of classes in the drop-down (only the next 6 scheduled classes will show up here. If you want to book a particular class, we suggest using the other booking methods listed below) 
  7. Confirm that payment details are correct and click the “Proceed with Transaction” button. If your client has an active membership or credits for a class, they will be booked into your class at no extra cost. If your client is a PAYG/Drop-in and you have a class fee, they will need to pay the class fee and then they will be booked into the class

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From the Class list 

Follow the steps below to book a guest into a class using the classes list on the Glofox dashboard homepage

  1. From the Glofox dashboard homepage, locate the "Classes" section. This is a list of the classes that will take place today or tomorrow
  2. Locate the class you want to book for your client and click on it
  3. Click the “+ Book Member” button
  4. In the search field that appears, search for your client's name
  5. Once you find the client you're looking for, click the “Book for this Client +” button beside that client
  6. Confirm that payment details are correct and click the “Proceed with Transaction” button. If your client has an active membership or credits for a class, they will be booked into your class at no extra cost. If your client is a PAYG/Drop-in and you have a class fee, they will need to pay the class fee and then they will be booked into the class

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From Global Search 

You can book a guest into classes using Global Search in Glofox:

  1. From the Glofox dashboard, locate the "Global Search" field in the top right-hand corner of the page
  2. Type your client's name into Global Search
  3. Click the “Book/Buy +” button beside the client's name
  4. In the search field, type the name of the class that you wish to book the client into or click the classes tab to get a list of available classes
  5. Click the “Book +” button beside the timeslot for that class that you would like to book your client into 
  6. Confirm that payment details are correct and click the “Proceed with Transaction” button. If your client has an active membership or credits for a class, they will be booked into your class at no extra cost. If your client is a PAYG/Drop-in and you have a class fee, they will need to pay the class fee and then they will be booked into the class

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From the Calendar 

You can book a guest into a class seamlessly using the Calendar in Glofox:

  1. From the Glofox dashboard, click "Calendar"
  2. Locate the class you want to book your client into from the calendar
  3. Click on the class
  4. Click the “+ Book Member” button
  5. In the search field that appears, search for your client's name
  6. Once you find the client you're looking for, click the “Book for this Client +” button beside that client
  7. Confirm that payment details are correct and click the “Proceed with Transaction” button. If your client has an active membership or credits for a class they will be booked into your class at no extra cost. If your client is a PAYG/Drop-in and you have a class fee, they will need to pay the class fee and then they will be booked into the class

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Please note:

If you do not see all your scheduled classes on the calendar, please clear the filters on the left-hand side of the page by clicking the "Reset Filters" button.

Next steps and additional support

If you’d like to learn about Classes, Courses, and Appointments in Glofox, you can check out our resources below.

For additional support, reach out to [email protected], and we will be happy to assist you.

 

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