As part of new requirements from Apple, we have now added a delete account button within the Member App on both Apple & Android devices. This allows users to request account deletion. Clicking this opens up the email application on their App with a preset template for an email sent to the email address associated with the Studio in your Studio Settings.
Once the request has been made you can delete the member from your clients list or request full deletion of the members details from our Glofox support team at firstname.lastname@example.org.
Q: Will users still have access to the member app after sending the account deletion request?
A: Yes, until the account deletion process is completed the members will stay logged-in and will be able to access their account and use the app. Once we delete their data, they will lose access when they re-enter the app.
Q: Can we disable this option in the App?
A: Unfortunately it is not possible to remove this option from the Member App, as it is required to ensure the App remains available on the Apple & Play store.
For more information please contact email@example.com