FAQ and Troubleshooting

FAQ: General

• Update to our Terms of Service and Privacy Statement
• How to share Glofox links on social media
• How to Change the Default Language in Glofox
• Where can I find my Glofox subscription invoices?
• How to Log In to the Glofox Dashboard
• How to Use Images on Glofox

See more

FAQ: Payment Processing

• What Countries are Glofox Payments available in? (Stripe)
• What payments methods can be used with the Store?

FAQ: Communication Tools

• FAQ: My clients are not being prompted to sign their e-agreements
• How will GDPR impact marketing permissions?
• Can I send an SMS to my Clients from Glofox?
• What is an automated Welcome SMS and how do I enable this for my Studio?
• How many credits will be deducted for each SMS that I send?

FAQ: Clients and Leads

• Can my clients remove their payment method and replace it with a new one themselves?
• What date is listed in the Membership expiry field on my Client download?

FAQ: Access Monitoring

• Can credits be used for gym check-ins?

FAQ: Classes, Courses & Appointments

• Why can’t my member book into class?

FAQ: Apps and The Web Portal

• Can you make a standalone app private on Google Play and the App Store?

Troubleshooting

• Why does it say 'Sorry, this user already exists' when I create an account?
• What does 'invalid credentials' mean?
• Troubleshooting Performance Issues on the Glofox Dashboard
• Why did the SMS not send to my client?
• Why are some Clients not receiving Push Notifications?