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Glofox
FAQ and Troubleshooting
FAQ and Troubleshooting
Find all our frequently asked questions and troubleshooting guides here
FAQ: General
Update to our Terms of Service and Privacy Statement
How to share Glofox links on social media
How to Change the Default Language in Glofox
Where can I find my Glofox subscription invoices?
How to Log In to the Glofox Dashboard
How to Use Images on Glofox
See more
FAQ: Payment Processing
What Countries are Glofox Payments available in? (Stripe)
What payments methods can be used with the Store?
FAQ: Communication Tools
FAQ: My clients are not being prompted to sign their e-agreements
How will GDPR impact marketing permissions?
Can I send an SMS to my Clients from Glofox?
What is an automated Welcome SMS and how do I enable this for my Studio?
How many credits will be deducted for each SMS that I send?
FAQ: Clients and Leads
Can my clients remove their payment method and replace it with a new one themselves?
What date is listed in the Membership expiry field on my Client download?
FAQ: Access Monitoring
Can credits be used for gym check-ins?
FAQ: Classes, Courses & Appointments
Why can’t my member book into class?
FAQ: Apps and The Web Portal
Can you make a standalone app private on Google Play and the App Store?
Troubleshooting
Why does it say 'Sorry, this user already exists' when I create an account?
What does 'invalid credentials' mean?
Troubleshooting Performance Issues on the Glofox Dashboard
Why did the SMS not send to my client?
Why are some Clients not receiving Push Notifications?