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  2. FAQ and Troubleshooting

FAQ and Troubleshooting

Find all our frequently asked questions and troubleshooting guides here

FAQ: General

  • Update to our Terms of Service and Privacy Statement
  • How to share Glofox links on social media
  • How to Change the Default Language in Glofox
  • Where can I find my Glofox subscription invoices?
  • How to Log In to the Glofox Dashboard
  • How to Use Images on Glofox
See more

FAQ: Payment Processing

  • What Countries are Glofox Payments available in? (Stripe)
  • What payments methods can be used with the Store?

FAQ: Communication Tools

  • FAQ: My clients are not being prompted to sign their e-agreements
  • How will GDPR impact marketing permissions?
  • Can I send an SMS to my Clients from Glofox?
  • What is an automated Welcome SMS and how do I enable this for my Studio?
  • How many credits will be deducted for each SMS that I send?

FAQ: Clients and Leads

  • Can my clients remove their payment method and replace it with a new one themselves?
  • What date is listed in the Membership expiry field on my Client download?

FAQ: Access Monitoring

  • Can credits be used for gym check-ins?

FAQ: Classes, Courses & Appointments

  • Why can’t my member book into class?

FAQ: Apps and The Web Portal

  • Can you make a standalone app private on Google Play and the App Store?

Troubleshooting

  • Why does it say 'Sorry, this user already exists' when I create an account?
  • What does 'invalid credentials' mean?
  • Troubleshooting Performance Issues on the Glofox Dashboard
  • Why did the SMS not send to my client?
  • Why are some Clients not receiving Push Notifications?

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