FAQ and Troubleshooting

FAQ: General

• Booking on a Recurring Membership
• Update to our Terms of Service and Privacy Statement
• How to share Glofox links on social media
• How to Change the Default Language in Glofox
• Where can I find my Glofox subscription invoices?
• How to Log In to the Glofox Dashboard

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FAQ: Payment Processing

• What Countries are Glofox Payments available in? (Stripe)
• What payments methods can be used with the Store?

FAQ: Memberships

• What happens if I delete a Membership with clients still on it?

FAQ: Communication Tools

• FAQ: My clients are not being prompted to sign their e-agreements
• How will GDPR impact marketing permissions?
• Can I send an SMS to my Clients from Glofox?
• What is an automated Welcome SMS and how do I enable this for my Studio?
• How many credits will be deducted for each SMS that I send?

FAQ: Clients and Leads

• Can my clients remove their payment method and replace it with a new one themselves?
• What date is listed in the Membership expiry field on my Client download?

FAQ: Access Monitoring

• Can credits be used for gym check-ins?

FAQ: Classes, Courses & Appointments

• Why are some classes not showing on the Member App/Web Portal?
• How does the Price / Eligibility section work
• Why can’t my member book into class?

FAQ: Apps and The Web Portal

• Can you make a standalone app private on Google Play and the App Store?

Troubleshooting

• How to find members in a deleted class
• Troubleshooting Image Sizes
• Why does it say 'Sorry, this user already exists' when I create an account?
• What does 'invalid credentials' mean?
• Troubleshooting Performance Issues on the Glofox Dashboard
• Why did the SMS not send to my client?

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