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Glofox
FAQ and Troubleshooting
FAQ and Troubleshooting
Find all our frequently asked questions and troubleshooting guides here
FAQ: General
How to Log In to the Glofox Dashboard
How to Use Images on Glofox
Why won't the images I upload, show on my dashboard?
What's the difference between a membership and a Service Credit Pack?
What can I track with the Facebook pixel integration?
FAQ: Payment Processing
What Countries are Glofox Payments available in? (Stripe)
What payments methods can be used with the Store?
What are Payouts?
FAQ: Communication Tools
FAQ: My clients are not being promoted to sign their e-agreements
How will GDPR impact marketing permissions?
Can I send an SMS to my Clients from Glofox?
What is an automated Welcome SMS and how do I enable this for my Studio?
How many credits will be deducted for each SMS that I send?
FAQ: Clients and Leads
Can my clients remove their payment method and replace it with a new one themselves?
What date is listed in the Membership expiry field on my Client download?
FAQ: Access Monitoring
Does Glofox integrate with Gantner?
Can credits be used for gym check-ins?
FAQ: Classes, Courses & Appointments
Why can’t my member book into class?
FAQ: Apps and The Web Portal
Can you make a standalone app private on Google Play and the App Store?
Troubleshooting
Why does it say 'Sorry, this user already exists' when I create an account?
What does 'invalid credentials' mean?
Troubleshooting Performance Issues on the Glofox Dashboard
Why did the SMS not send to my client?
