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  2. FAQ and Troubleshooting
  3. Troubleshooting

Troubleshooting

  • Why does it say 'Sorry, this user already exists' when I create an account?
    When creating a new account for a client the error 'Sorry, this user already ...
  • What does 'invalid credentials' mean?
    Invalid credentials refers to your login details; email address and password....
  • Troubleshooting Performance Issues on the Glofox Dashboard
    This article will take you through; Troubleshooting performance issues on th...
  • Why did the SMS not send to my client?
    There could be a few reasons why you might be seeing an error. Below are some...
  • Why are some Clients not receiving Push Notifications?
    A client may not receive push notifications from Studio for the following rea...

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