Troubleshooting
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How to find members in a deleted classWhen a class is deleted, it will not longer show in your calendar. If the cla...
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Troubleshooting Image SizesThe maximum image size allowed for images in Glofox is 1MB and less than 1000...
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Why does it say 'Sorry, this user already exists' when I create an account?When creating a new account for a client the error 'Sorry, this user already ...
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What does 'invalid credentials' mean?Invalid credentials refers to your login details; email address and password....
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Troubleshooting Performance Issues on the Glofox DashboardThis article will take you through; Troubleshooting performance issues on th...
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Why did the SMS not send to my client?There could be a few reasons why you might be seeing an error. Below are some...
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Why are some Clients not receiving Push Notifications?A client may not receive push notifications from Studio for the following rea...