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  • Adding A Glofox Custom Tab to Your Facebook Business Page
    This article will take you through; What is a Facebook Custom Tab? How do I ...
  • Coming Soon: Powerful Feature Upgrade for Glofox Customers on Stripe Standard
    This article will take you through What is the Glofox feature upgrade and do...
  • Welcome to Glofox
    Hello and welcome to Glofox,    Whether you’ve migrated to us from another s...
  • How can I send an SMS to an individual client at my Studio?
    To send a message to your client from their profile, just follow the steps be...
  • How can a lead or client/member update their marketing preferences?
    Updating marketing preferences of a lead or client/member on Glofox is very s...
  • How can a member create a profile on the Kiosk?
    In the Kiosk, in either search view or class view, members can creates profil...
  • What if I want to book someone into the class, but the class is already full?
    If you have a full class, but a regular client turns up that you are happy to...
  • Why can't I see further ahead on my calendar?
    First check, did you set an end date for your classes? Go to the Manage tab ...
  • What is the difference between a single month membership with 10 credits, and a credit pack with 10 credits?
    At first glance, there may not appear to be much of a difference between a Si...
  • Why are my members not being imported to MailChimp?
    When syncing up Glofox with your MailChimp account you may notice that some m...
  • How do I set my studio address?
    You can link up your Gym or Studio’s location to Glofox via Google Maps. To ...
  • How Do I Send a Push Notification to Expired Members?
    You can send a push notification with ease from any tab of the Dashboard. Sim...
  • How do I setup payment or access restrictions for my app/web integration?
    Access Restrictions To set up Access Restrictions for your members, just foll...
  • When & Why Should I Use Recurring Payments?
    What is a recurring payment? A recurring payment is an automatic payment to y...
  • Data protection insert for Gym or Studio Privacy Notice
    The purpose of the below insert for your Privacy Statement / Notice is to exp...
  • Can I embed the Glofox Web Integration into any website?
    Yes – Once you have the ability to edit or get access to the code of the webs...
  • How do I refund Membership payment?
    Membership refunds are simple with Glofox. In the event that you need to refu...
  • How do I setup a recurring payment?
    A recurring payment is an automatic payment to your gym or studio that contin...
  • How can I send an SMS to a filtered list of clients at my Studio?
    You can send an SMS to a filtered list on the Leads tab and the Clients tab u...
  • How did Glofox prepare for GDPR?
    The General Data Protection Regulation (GDPR) is a regulation by which the Eu...
  • Why does a Member not have a Barcode assigned to them?
    In order to ensure each member is assigned a unique barcode, we base the code...
  • Can members book and pay through my website?
    Glofox includes a web booking and payment portal, also known as the ‘Web Inte...
  • How do I assign a Client a Barcode?
    If you are using Mobile barcodes, and have access logging enabled, your clien...
  • Can Push Notifications be sent to iPads?
    Yes – Push Notifications can be sent to iPads and mobile devices. However, pu...
  • How do leads, clients/members check if they're on the latest version of the app?
    iPhone To check if you're on the latest version of the app on iPhone: Tap on...
  • How can members check how many credits they have left?
    Members are able to view how many Credits they have remaining within their pr...
  • How do I give a member a partial refund?
    Partial refunds in Glofox are simple, just follow these steps:  To refund pa...
  • How do I restrict a membership to one purchase per member?
    You can ensure a member can only purchase a particular membership once by ena...
  • How do I check my current app version?
    To check the version of your app you are on. Click on the profile icon within...
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