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Welcome to Glofox
Hello and welcome to Glofox,
Whether you’ve migrated to us from another s...
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How can I send an SMS to an individual client at my Studio?
To send a message to your client from their profile, just follow the steps be...
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How can a lead or client/member update their marketing preferences?
Updating marketing preferences of a lead or client/member on Glofox is very s...
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How can a member create a profile on the Kiosk?
In the Kiosk, in either search view or class view, members can creates profil...
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What if I want to book someone into the class, but the class is already full?
If you have a full class, but a regular client turns up that you are happy to...
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Why can't I see further ahead on my calendar?
First check, did you set an end date for your classes?
Go to the Manage tab
...
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What is the difference between a single month membership with 10 credits, and a credit pack with 10 credits?
At first glance, there may not appear to be much of a difference between a Si...
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Why are my members not being imported to MailChimp?
When syncing up Glofox with your MailChimp account you may notice that some m...
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How do I set my studio address?
You can link up your Gym or Studio’s location to Glofox via Google Maps.
To ...
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How Do I Send a Push Notification to Expired Members?
You can send a push notification with ease from any tab of the Dashboard. Sim...
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Do I need to include Sales Tax in the price of memberships?
All prices entered into Glofox should include sales tax. Glofox will not add ...
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How do I setup payment or access restrictions for my app/web integration?
Access Restrictions
To set up Access Restrictions for your members, just foll...
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Data protection insert for Gym or Studio Privacy Notice
The purpose of the below insert for your Privacy Statement / Notice is to exp...
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Can I embed the Glofox Web Integration into any website?
Yes – Once you have the ability to edit or get access to the code of the webs...
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How do I refund Membership payment?
Membership refunds are simple with Glofox.
In the event that you need to refu...
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How can I send an SMS to a filtered list of clients at my Studio?
You can send an SMS to a filtered list on the Leads tab and the Clients tab u...
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How did Glofox prepare for GDPR?
The General Data Protection Regulation (GDPR) is a regulation by which the Eu...
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Why does a Member not have a Barcode assigned to them?
In order to ensure each member is assigned a unique barcode, we base the code...
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Can members book and pay through my website?
Glofox includes a web booking and payment portal, also known as the ‘Web Inte...
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How do I assign a Client a Barcode?
If you are using Mobile barcodes, and have access logging enabled, your clien...
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Can Push Notifications be sent to iPads?
Yes – Push Notifications can be sent to iPads and mobile devices.
However, pu...
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What happens when a member cancels a booking?
The experience a member has when they cancel depends on how you set your canc...
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How do leads, clients/members check if they're on the latest version of the app?
iPhone
To check if you're on the latest version of the app on iPhone:
Tap on...
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How can members check how many credits they have left?
Members are able to view how many Credits they have remaining within their pr...
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How do I give a member a partial refund?
Partial refunds in Glofox are simple, just follow these steps:
To refund pa...
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How do I restrict a membership to one purchase per member?
You can ensure a member can only purchase a particular membership once by ena...
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How do I check my current app version?
To check the version of your app you are on. Click on the profile icon within...
