Welcome to Glofox
Hello and welcome to Glofox,
Whether you’ve migrated to us from another s...
How can I send an SMS to an individual client at my Studio?
To send a message to your client from their profile, just follow the steps be...
How can a lead or client/member update their marketing preferences?
Updating marketing preferences of a lead or client/member on Glofox is very s...
How can a member create a profile on the Kiosk?
In the Kiosk, in either search view or class view, members can creates profil...
What if I want to book someone into the class, but the class is already full?
If you have a full class, but a regular client turns up that you are happy to...
Why can't I see further ahead on my calendar?
First check, did you set an end date for your classes?
Go to the Manage tab
What is the difference between a single month membership with 10 credits, and a credit pack with 10 credits?
At first glance, there may not appear to be much of a difference between a Si...
Why are my members not being imported to MailChimp?
When syncing up Glofox with your MailChimp account you may notice that some m...
How do I set my studio address?
You can link up your Gym or Studio’s location to Glofox via Google Maps.
How Do I Send a Push Notification to Expired Members?
You can send a push notification with ease from any tab of the Dashboard. Sim...
Do I need to include Sales Tax in the price of memberships?
All prices entered into Glofox should include sales tax. Glofox will not add ...
How do I setup payment or access restrictions for my app/web integration?
To set up Access Restrictions for your members, just foll...
Data protection insert for Gym or Studio Privacy Notice
The purpose of the below insert for your Privacy Statement / Notice is to exp...
Can I embed the Glofox Web Integration into any website?
Yes – Once you have the ability to edit or get access to the code of the webs...
How do I refund Membership payment?
Membership refunds are simple with Glofox.
In the event that you need to refu...
How can I send an SMS to a filtered list of clients at my Studio?
You can send an SMS to a filtered list on the Leads tab and the Clients tab u...
How did Glofox prepare for GDPR?
The General Data Protection Regulation (GDPR) is a regulation by which the Eu...
Why does a Member not have a Barcode assigned to them?
In order to ensure each member is assigned a unique barcode, we base the code...
Can members book and pay through my website?
Glofox includes a web booking and payment portal, also known as the ‘Web Inte...
How do I assign a Client a Barcode?
If you are using Mobile barcodes, and have access logging enabled, your clien...
Can Push Notifications be sent to iPads?
Yes – Push Notifications can be sent to iPads and mobile devices.
What happens when a member cancels a booking?
The experience a member has when they cancel depends on how you set your canc...
How do leads, clients/members check if they're on the latest version of the app?
To check if you're on the latest version of the app on iPhone:
How can members check how many credits they have left?
Members are able to view how many Credits they have remaining within their pr...
How do I give a member a partial refund?
Partial refunds in Glofox are simple, just follow these steps:
To refund pa...
How do I restrict a membership to one purchase per member?
You can ensure a member can only purchase a particular membership once by ena...
How do I check my current app version?
To check the version of your app you are on. Click on the profile icon within...