This article explains what each default permission controls and where you can find the related feature in Glofox.
Please note:
The access shown in this article is the default access for each role. What a staff member can see or do may also vary by subscription, branch configuration, role, and any permission overrides applied to your account.
Use the headings below to jump to a specific area. You can also use Ctrl+F on Windows or Cmd+F on Mac to find a permission quickly.
Staff roles
- Super Admin
- Admin
- Receptionist
- Trainer
How to read the tables
Each row shows the permission, what it allows staff to do, and the default access for each role. Where access is limited or has an important product condition, that limitation is described in the permission row.
Customer navigation
The article follows the Dashboard areas you use to find these features. Some technical permissions are grouped together when they appear in the same customer-facing area.
Headings
Click each heading to navigate directly to that section.
Home
Calendar
The shared calendar shows classes, courses, appointments, and other scheduled events. Trainer access can be limited to their own classes.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Courses Calendar | Access and manage courses shown in the shared Calendar. | Full access | Full access | Full access | Full access |
| Classes Calendar | Access and manage classes shown in the shared Calendar. | Full access | Full access | Full access | Full access |
| Bulk Send Message | Send a message in bulk to everyone on a class list. | Create | Create | Create | No access |
Access
These permissions relate to the Attendance settings link and the Door column in the live Access list. The Home > Access page itself is controlled by branch configuration and role, not these permissions.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Access List Heading Door | Show the Door column on the live Access list. | No access | No access | No access | No access |
Tasks
Controls task management.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Tasks Management | Create, view, and edit tasks. | Create, view, and edit | Create, view, and edit | Create, view, and edit | Create, view, and edit |
Manage
Leads
Controls lead management and lead capture.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Leads | Create and view leads. | Create and view | Create and view | Create and view | No access |
| Leads Export | Export lead data. | View | View | View | No access |
| Leads Sources Capture | Create, view, edit, and delete lead-source capture settings. | Full access | Full access | Full access | No access |
Clients
Controls client records and client-related actions.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Clients | View client records. | View | View | View | No access |
| Clients Export | Export the client/member list. | View | View | View | No access |
| Custom Charges | Create, view, edit, and delete custom charges from the client panel. | Full access | Full access | Full access | Full access |
| Complimentary Funds | Add complimentary funds to a member account balance. | Full access | Full access | Full access | Full access |
Classes
Controls class setup and class detail access.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Classes | Create, view, edit, and delete classes. | Full access | Full access | No access | No access |
| Classes Basic | Edit basic class information such as name, description, type, and categories. | Edit | Edit | No access | No access |
| Classes Details Tab | View the Details tab on class detail pages and access Manage Spots where applicable. | View | View | View | View |
Courses
Controls course setup and course detail access.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Courses | Create, view, edit, and delete courses. | Full access | Full access | No access | No access |
| Courses Details Tab | View the Details tab when viewing or creating a course. | View | View | View | View |
Facilities
Controls facility setup.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Facilities | Create, view, edit, and delete facilities. | Full access | Full access | No access | No access |
Store
Controls store catalog and retail pricing. Home > Store Sales is a sales log only.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Store | Create and manage store items in the store catalog. | Full access | Full access | Full access | No access |
| Retail Price | Edit the retail price field on store products. | Edit | Edit | Edit | Edit |
Services
Controls memberships, credit packs, and add-ons.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Membership Plans | Create, view, edit, and delete membership plans. | Full access | Full access | No access | No access |
| Add Ons Plans | Create, view, edit, and delete add-on plans. | Full access | Full access | No access | No access |
| Membership Plan Price | Edit membership plan pricing. | Edit | Edit | No access | No access |
| Membership Plan Joining Fee | Edit joining fees for membership plans. | Edit | Edit | No access | No access |
| Membership Plan Gift First Period | Edit the gift-first-period setting for membership plans. | Edit | Edit | No access | No access |
Discounts
Controls discounts and promo codes.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Discounts | Create, edit, and delete discounts and promo codes (Super Admin); view discounts (Admin). | Full access | View | No access | No access |
Connect
Campaigns
Controls one-off campaigns and email templates.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| One Off Emails | Create, view, edit, and delete one-off email campaigns. | Full access | Full access | No access | No access |
| Email Templates | Create, view, and delete email templates. | Create, view, and delete | Create, view, and delete | No access | No access |
Automations
Controls automated messages and workflow steps.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Automated Messages | Create, view, edit, and delete automated messages. | Full access | Full access | No access | No access |
| Automated Messages - Members Expiring | Create, view, edit, and delete the Members Expiring automation. | Full access | Full access | No access | No access |
| Automated Messages - Steps | Create, view, edit, and delete automation steps. | Full access | Full access | No access | No access |
SMS
Controls SMS access and SMS credit purchasing.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| SMS Connect Tab Access | View the SMS area. | View | View | No access | No access |
| Purchase SMS Credit | Purchase SMS credit. | Edit | Edit | No access | No access |
Community
Controls Community announcements.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Announcements | Create, view, edit, and delete Community content. | Full access | Full access | No access | No access |
Push Notifications
Controls push notification creation and viewing.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Notifications | Create and view push notifications (Receptionist can create them). | Create and view | Create and view | Create | No access |
Conversations
Controls two-way SMS conversations.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Conversations | Create and view two-way SMS conversations. | Create and view | Create and view | Create and view | No access |
Audiences
Controls audience groups used for campaigns.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Audiences | Create, view, edit, and delete audiences used for campaigns. | Full access | Full access | No access | No access |
Lead Sources
Controls lead-source management.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Leads Sources Management | Create, view, edit, and delete lead sources. | Full access | Full access | No access | No access |
Tags
Controls tags used across the Dashboard.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Tags | Create, view, and edit tags. | Full access | Full access | View and edit | View and edit |
Reports
Membership
Controls member reports in Reports.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Members | View the Members report. | View | View | View | No access |
| Members Export | Export member data from the Members report. | View | View | View | No access |
Revenue
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Sales Report | View the Sales Report in the separate Insights reporting tool. | View | View | No access | No access |
| Payouts Report | View the Payouts Report in Insights. | View | View | No access | No access |
| Money Owed Report | View the Money Owed Report in Insights. | View | View | View | No access |
| Failed Payments Report | View the Failed Payments Report in Insights. | View | View | View | No access |
| Transactions Report | View the Transactions Report in Insights. | View | View | No access | No access |
| Scheduled Revenue Report | View the Scheduled Revenue Report in Insights. | View | View | No access | No access |
| Account Balance | View the Account Balance report in Insights. | View | View | No access | No access |
Settings
Studio
Controls studio settings.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Studio | View and edit studio settings. | View and edit | View and edit | No access | No access |
Payments
Controls payment settings and forms. Forms are used for waivers, terms and conditions, and related documents.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Settings Payments | View and edit payment settings. | View and edit | View and edit | No access | No access |
Clients
Controls client records and client-related actions.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Clients Settings | View and edit client-related settings. | View and edit | View and edit | No access | No access |
Booking
Controls booking settings.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Booking Settings | View and edit booking settings. | View and edit | View and edit | No access | No access |
Memberships + Credit Packs
Controls membership and credit-pack settings.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Settings Memberships | Enable or disable Member self-pause. | View and edit | View and edit | No access | No access |
Attendance policy
Controls attendance policy settings, including no-show and late-cancellation rules.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Attendance Policy Settings | Create, view, and edit attendance policy settings, including no-show and late-cancellation rules. | Create, view, and edit | Create, view, and edit | No access | No access |
Forms
Controls forms such as waivers and terms and conditions.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Forms | Create, view, and edit waivers, terms and conditions, and related form questions. | Create, view, and edit | Create, view, and edit | No access | No access |
Integrations
Controls integration settings.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Integrations Settings | View and edit integration settings. | View and edit | View and edit | No access | No access |
Tax
Controls tax settings.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Tax Settings | View and edit tax settings. | View and edit | View and edit | No access | No access |
Fees
Controls fees and maintenance fee definitions.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Fees Settings | View and edit fees settings, including non-sufficient-funds and maintenance-fee settings. | View and edit | View and edit | No access | No access |
| Maintenance Fee Definitions | Create, view, edit, and delete maintenance fee definitions (Super Admin); view them (Admin). | Full access | View | No access | No access |
Additional Settings
Member App
Controls Member App branding and configuration.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Member App Branding | View and edit the Member App branding and configuration. | View and edit | View and edit | No access | No access |
Dictionary
Controls platform terminology.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Dictionary | View and edit platform terminology. | View and edit | View and edit | No access | No access |
Website Integration
Controls website integration branding and configuration.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Website Integration Branding | View and edit the website integration branding and configuration. | View and edit | View and edit | No access | No access |
Attendance
Controls the Attendance settings link in the additional settings menu.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Attendance | View the Attendance settings link in the right-hand header menu. | View | View | No access | No access |
Cart
Checkout
Controls pricing and complimentary/joining-fee settings used in checkout.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Cart Pricing | Edit cart pricing during checkout. | Edit | Edit | Edit | No access |
| Cart Joining Fee | Override joining fee during checkout. | Full access | Full access | Full access | Full access |
| Cart Complimentary Payment Method | Use the complimentary payment method during checkout. | Full access | Full access | Full access | Full access |
Misc
Global Search
Controls access to Global Search.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Global Search | Use the global search bar available throughout Glofox. | View | View | View | No access |
Bulk Updates
Controls access to Bulk Updates; no role receives this permission by default.
| Permission | Allows staff to... | Super Admin | Admin | Receptionist | Trainer |
|---|---|---|---|---|---|
| Bulk Updates | Create, view, edit, and delete bulk update jobs and view bulk update request history. | No access | No access | No access | No access |